Due to this unprecedented situation, the cash refund process is taking longer to arrange. Please be assured your money is safe until that time.

I can see on you booking that Tara has chased this for you. We know you have been waiting and we endeavour to process your refund as soon as we can. Thank you for your continued patience and support during this time.

Kindest regards

Julia

I was due to go on this holiday on the 20th March, but Just You cancelled it due to the Coronavirus. 

When I was told this in a phone call on 16th March I asked for my money refunding. The man I spoke to said this would take 28days to get back on the card I paid with. I spoke to Tara on the phone and she sent me an email confirming my cash refund, as Just You had since sent me a credit note!

I am still waiting for the cash refund on my card? 

Janice