Yes thank you Vickie I was just concerned as I couldn't get through by phone or email. I eventually managed to get through on the phone.

Thank you

Hi Donna,

Your documents were sent first class on the 10th, have you got them now?

Thanks,

Vickie

Hi, I was wondering if you could look into this for me, I've tried ringing customer services but they're very busy probably because of the BA strike, I've also sent an email but that says it may take 3 working days or longer to reply to.

I'm due to fly out on 19th September on the western highlights tour and I've still not received my esta, lounge pass and luggage labels, in the past I've received these two weeks before however I'm due to fly a week Thursday and so wondering when I'll receive them.

Thank you for any help you can give.

Donna