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[quote=andydurrant;510760][quote='BGray' pid='312287' dateline='1547724415']
Hi Vickie,

Thanks for your reply.  I do understand that some questions do need research, in order to be answered correctly.  So to publish the post quickly, with a holding reply, is a good way forward.  This was suggested and agreed by a number of your predecessors but it didn't materialise!!

I do think one big brochure is better than two smaller ones and I do appreciate JY/Trav wanting to cut back on printing brochures/wasting paper and postage.  However, it does seem the decision to send only one brochure to many customers has been very arbitrary and unhelpful.  Many customers consult the brochure not only to decide what tour(s) they may book for later that year/the following year, but also like to look at tours they may conceivably do several years down the road.  I'm mainly focusing on long haul at present, but I like to read about the European tours which I hope to do a few years down the road - to see what tours have been added, rested or amended.  I'm sure I'm not the only one!  For example, I would like to do Romania or Bulgaria in 2021 but whether I go with JY/Trav or another company depends on the itinerary/price/dates etc and it is good to be able to keep an eye on how these tours are continuing.

On another note, thank you that you continue to send brochures and take bookings from Ireland!  There is another company that I now use, that won't send brochures to Ireland, but will take bookings.  I had to argue long and hard with them before they finally relented and sent me a brochure.  I will probably have to do the same again this year!

Finally, I know everything is up in the air at present, but do JY/Trav foresee any difficulty taking bookings from Ireland/outside the UK after Brexit, especially if the UK crashes out with no deal?  I understand that there is an agreement in place, regarding flights, that guarantees a continuation of current rules/agreements for a year until March 2020 (I think).  But do the management have any insights as to what may happen after that?

Best wishes,

Bob
[/quote]

Aaaarghhh, can't even escape Brexit on here!!!! :( In fairness, I don't think JY/Travelsphere can be expected to know what might happen when the Government themselves haven't got a clue! :s[/quote]

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Hi Jaya,

Apologies for the delay. Whether we can give customers an individual booking reference so they can check-in depends on the airline. Sometimes the airline will provide individual reference numbers, which we will then include in the customer's paperwork so they can check-in.

Otherwise, the airline will do a group booking which means early check-in online is not possible.

If you do have a seat preference, we can put a request in to the airline, but we can't guarantee this will be possible.

Many thanks

Vickie

'Vickie' wrote:
Hi Jaya,
I've asked our Aviation team for some information about this, so I will come back to you with an answer.
Many thanks,
Vickie

Hi Vickie

Any news from your Aviation department re my post of 19 January?

Regards

Jaya

'SarahS' wrote:
It’s even more annoying when you have paid to upgrade to find that you are still part of the block booking and still can’t select your seat or check in online as happens with BA. The block booking also prevents you for upgrading BA flights at the airport.

Hi Sarah

I was able to upgrade BA flights to Bucharest and return at the airports whilst being a block booking.

I hold a BA executive club card, which might have made it easier?

Regards

Sylvia

'JR' wrote:
I agree. I sent a post about two weeks ago, which hasn't yet appeared.It was about the brochure but I suspect JY think that subject is out of date now.
If posts do not appear, what is the point of looking at the forum?

I just said that contrary to most posts, I was pleased to only receive the Europe brochure. As an older traveller, I don't want long haul holidays, therefore the Worldwide brochure would have gone straight in the bin, wasting paper.

I could do with some new trips from my local airport Gatwick, I have almost exhausted them all over the years.

'Vickie' wrote:
Hi Andy,
It's definitely been sent out to you and should be with you by the end of this week, if it hasn't arrived already.
Thanks,
Vickie

It arrived this morning Vickie.

'jonah' wrote:
Hi Chris
Lovely to hear from you and I am fine thanks. Off to Dubai on 12th February - have you got any trips planned?
Regards

Hi Chris

Nothing booked as yet. Thinking about doing New Zealand. Wont be long before you are in much warmer climes.

Hi JR,

Sorry to hear this. I can't find a post from you from a couple of weeks ago, so I apologise if this has got lost somewhere.

Were you requesting a brochure?

Thanks,

Vickie

I agree. I sent a post about two weeks ago, which hasn't yet appeared.It was about the brochure but I suspect JY think that subject is out of date now.

If posts do not appear, what is the point of looking at the forum?

Hi Chris

Lovely to hear from you and I am fine thanks. Off to Dubai on 12th February - have you got any trips planned?

Regards

'jonah' wrote:
Am I the only Forum member who is feeling overlooked and ignored?
I am still awaiting a reply to my post of 3rd January (which I had already posted over Xmas) about the Abu Dhabi trip on the Dubai 12th February departure. I have not received a response to my request for a lower floor room either.
I queried why I had not received the Worldwide brochure and have not received a response but saw from another post that the office had 'decided' on the basis of previous bookings what brochures to send out to customers. I have replied to this that I do not understand why I have the Europe one when I have done several long haul and my last trip was Cambodia, Laos and Vietnam. No response and no brochure.
I think the Forum is a great resource for all travelers but risks losing credibility if it is not resourced enough to answer questions in a timely manner and respond to concerns. I have also noticed that less than favourable reviews are disappearing quickly from the main page.

Hi Jonah. Be good to have a full brochure. I am contemplating New Zealand. Website is good but nice to flick through the brochure. This is your namesake from Russia tour by the way! Hope you are keeping well!

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