Just had the same problem so don't expect any joy 😠 Loyalty counts for nothing.

Jan

Sorry for the delay in getting back to you, we just needed to check to see if you could claim a voucher. Unfortunately because the loyalty discount was launched in January 2018, and your bookings were made in 2017, you're not eligible for a voucher on those trips.

However, as you say, you'll get a welcome home voucher after your Tuscany trip which you can then use on a new booking. You can get the voucher by joining our mailing list, or please ask your travel agent to give us a call when making the new booking.

Hope that's helpful.

Thanks,

Vickie

I sent a post on 11th April but have not had a reply when checking my profile the post heading is there but it says the post does not exist. I will try again.

Via a Travel Agent in Feb 2017 I booked under your reference A386035 Discover Sicily for 9th May 2017 in Sept 2017 I booked under your reference A405511 Highlights of Tuscany for 10th May 2018 I thought this entitled me to a loyalty discount towards my May holiday under your scheme for booking a holiday in the previous 12 months.

I know to get the voucher after my return from Tuscany I have to get my Travel Agent to speak to you when booking my next holiday. I would appreciate your thoughts.

As this is a personal post if you do not wish to post it on the forum then a reply to my email address would be appreciated. 

Many thanks Paul.