so the airlines offer them and JY have taken all the credit?  Hmmmm

Hi AbbaDave

 

As we like to be with you every step of the way and make the start of your holiday a fantastic experience, that is why we have our airport representatives to help at check-in and the airport lounges so you can relax before that long-haul flight. It is Just You that organises the airport lounges on behalf of our long-haul customers, not the airlines.

 

Kindest regards

 

Amy

Amy,

When I went to Hong Kong in 2016 I wasn't told that I'd be the only one going from Heathrow, there was no one to meet me at the airport and no one in the lounge. This was very daunting as it was my first ever foreign holiday and flight and I had to find my own way through the whole process so it doesn't always work the way you say! What I did have though was a nice introductory email from Alison Bissett the tour manager just to say that she'd be at Hong Kong to meet me. I must say that first impressions weren't too good but the quality of the holiday made up for it.

Alan

Regards

Jaya

Glad you got it sorted but it shouldn't be this hard. Customer service advisors should know this.  Hope you have/had a great holiday.

Best wishes

so the airlines offer them and JY have taken all the credit?  Hmmmm

Hi AbbaDave

As we like to be with you every step of the way and make the start of your holiday a fantastic experience, that is why we have our airport representatives to help at check-in and the airport lounges so you can relax before that long-haul flight. It is Just You that organises the airport lounges on behalf of our long-haul customers, not the airlines.

Kindest regards

Amy

Cindy

Following our email correspondence, I can assure everyone that airport lounges are included on all Just You long-haul holidays.

Kindest Regards,

Amy

Was told on the phone it was generally only if you fly with BA as they give complementary lounge access, not Just You. Have had lounge when I flew with kenya airlines, United airlines and Cathay Pacific when using JY. 

Disappointed

I wouldn’t accept that explanation from JY! As Jonah says, the ‘Discover Vietnam’ tour on the website and on page 184 of the new brochure clearly states ‘use of airport lounge in the UK’.

Mike

Check what the brochure says.  I had this with my Mongolia holiday,.  I was told no lounge but the brochure said there was and I got a pass.  If you are on Discover Vietnam the website says lounge included.