Hi Sylvia,

Both vouchers are valid and can be used.

We applied one of the vouchers to your Baltics booking yesterday 🙂

Many thanks,

Vickie

Many thanks Vickie.

Sylvia

Both vouchers are valid and can be used.

We applied one of the vouchers to your Baltics booking yesterday 🙂

Many thanks,

Vickie

Hi Sylvia,

I'm just checking this for you and will get back to you ASAP.

Many thanks,

Vickie

Super.  Look forward to hearing from you/JY.

Sylvia

I'm just checking this for you and will get back to you ASAP.

Many thanks,

Vickie

I have received two loyalty vouchers following my holidays in December 2018 and March 2019 but they both have the same number. Does this mean that instead of a £100 discount on two holidays I am only entitled to £100 on one holiday?

I recently booked The Baltics holiday but failed to use the voucher(s) as I was unsure of its/their validity.

I'm afraid I'm losing out here....

Regards

Sylvia

I believe our customer care team have given you a call about this now 🙂

Thanks,

Vickie

No problem, I will look into this for you and get back to you.

Many thanks,

Vickie

In answer, I'm not sure. I don't recollect getting a welcome home letter. But each time I travel with JY (since 2010) there has invariably been a problem associated with JY communications to me.

So I can't really answer you. It would be nice if I was entitled. Is there any way you could find out for me ?

Thanks

Willpower

Yes it is 🙂 You should always receive a voucher with your Welcome Home letter - have you had them?

Many thanks,

Vickie