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[quote=Angie S;507565]Another class response from Amy!

I've been biting my tongue so far on this whole loyalty thing as people continually question it. My take on the loyalty benefit is that no way will their systems be intelligent enough to know if you qualify. It will be up to you to point out. For this reason I would be reluctant to book online. As for the quantum, who knows...it all seems very secretive and not up front. Thinking of booking a holiday, ask the editor what the quantum of the loyalty benefit is before booking!

The loyalty benefit and price match seem good sound bites but no one knows what the loyalty discount is and I would be amazed if anyone will ever be able to successfully claim on the price match.

I'm doing just one holiday next year (aside from a family cruise) and it will be in November. I done two long hauls in 2017 returning in October from my last trip. Unfortunately I will not be able to put to the test the loyalty benefit, missing out by 21 days.

Hopefully the loyalty benefit is just going through a bedding in stage but maybe it needed just a bit more thought before putting it out there.

I think I better change my avatar pic again![/quote]

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Last 10 Posts (In reverse order)

'Vickie' wrote:
Hi Sylvia,
Both vouchers are valid and can be used.
We applied one of the vouchers to your Baltics booking yesterday 🙂
Many thanks,
Vickie

Many thanks Vickie.

Sylvia

Hi Sylvia,

Both vouchers are valid and can be used.

We applied one of the vouchers to your Baltics booking yesterday 🙂

Many thanks,

Vickie

'Vickie' wrote:
Hi Sylvia,
I'm just checking this for you and will get back to you ASAP.
Many thanks,
Vickie

Super. Look forward to hearing from you/JY.

Sylvia

Hi Sylvia,

I'm just checking this for you and will get back to you ASAP.

Many thanks,

Vickie

Good Morning Vickie

I have received two loyalty vouchers following my holidays in December 2018 and March 2019 but they both have the same number. Does this mean that instead of a £100 discount on two holidays I am only entitled to £100 on one holiday?

I recently booked The Baltics holiday but failed to use the voucher(s) as I was unsure of its/their validity.

I'm afraid I'm losing out here....

Regards

Sylvia

Yes Thank you Vickie. 🙂

Afternoon Willpower,

I believe our customer care team have given you a call about this now 🙂

Thanks,

Vickie

Hi Willpower,

No problem, I will look into this for you and get back to you.

Many thanks,

Vickie

Hi Vickie Thanks for your reply.

In answer, I'm not sure. I don't recollect getting a welcome home letter. But each time I travel with JY (since 2010) there has invariably been a problem associated with JY communications to me.

So I can't really answer you. It would be nice if I was entitled. Is there any way you could find out for me ?

Thanks

Willpower

Hi Willpower,

Yes it is 🙂 You should always receive a voucher with your Welcome Home letter - have you had them?

Many thanks,

Vickie

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