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[quote=Essa;499780][quote='Bosuncat' pid='285352' dateline='1460359135']
Hi Monty.

I received my final holiday information for the Dubrovnik trip via email at the weekend.  First of all, as I have previously indicated it is not totally convenient for me to receive such important information this way as I do not have a printer but I have managed to arrange for a relative to print this out for me, and also my boarding passes.  However I do find it strange that JY have decided to do this given the fact that many people do not have access to printers, (I for example when I was at work was not allowed to access a printer, or the telephone, for personal use), or even  access to the internet at all.  Again I have noted that travellers have the option to ring JY to have the information sent on hard copy, and also to have their boarding passes printed for a small charge (no indication of the amount here, and also if you want to change your seat on what the charge will be, via Jet2, this is £7.50 extra, and should be made clear on the documentation).

However, and most importantly, on reading through the information I have found it to be very sketchy compared with previous years of travelling with JY.  On all other trips that I have been on the excursions have ALL, including the included trips been marked as, Moderate Walking etc., to indicate what travellers are likely to expect.  There is also no indication on length of trips for the included excursions to Montenegro, (no indication of passports required and also Euros), Ston and the boat trip.  More importantly, (and for those that have already booked) the optional trip to Mostar is likely to be a long day, and I still do not feel that this should have been left to the last day, with the farewell meal in Dubrovnik straight afterwards.  That's just a personal opinion!

I notice that as usual that JY have included a lengthy guide to tipping though.  Again, fair enough, but I have usually found that people leave it to their own discretion.

Information about Croatia is usually included, but instead travellers are just pointed to a web link.  Again, if you do not have access to the internet that is hardly useful to those who haven't.

My apologies for complaining,  but I find that this information has fallen short of the standard that I have expected from JY over the years.  I feel that it is important that as much information is included on the final documentation as possible, particularly given the fact that, as I have already stated, not everyone has access to the internet, whether at home, work etc, and given the fact that your office working hours have shrunk.
[/quote]
Hi Bosuncat
 l totally agree with you, l only have a iPad & no printer so it will be difficult for me another reason l liked JY because it was the only holiday company that sent all by letter. l hate it being sent by email
  Tessa[/quote]

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Last 10 Posts (In reverse order)

Thanks Monty.

Hi Bosuncat,

I can confirm that you are down to receive your documents by post, apologies for any confusion.

Kindest regards,

Monty

Hi Monty.

I am sorry to have to bring this up again. :s

As you will probably remember I have booked the Imperial Cities of the Danube river cruise yesterday. I am someone who prefers to ring up to book, even though I get asked the same questions over and over. Are regular customers not on a database?

Anyway. We got right to the end of everything and the lady on C.S then said "Okay, I will send you everything confirmation wise via EMAIL!". She seemed quite astonished when I said, no, quite forcefully, and that I had indicated that I wanted everything via mail.

If there is a database, why have my preferences for this not been marked on it please?

Hi,

Mike - I have changed your preferences so you will receive all future documentation by the post.

Jaya - I have had confirmation today that all lounge passes will be sent in the post, along with the wallet and luggage labels. I hope this clears up any confusion.

Kindest regards,

Monty

'mikew' wrote:
Hi Monty,
I received my lounge pass in the post today, together with my travel wallet and luggage tags for my Borneo & Singapore holiday - thank you very much. I can confirm that I did NOT receive a lounge pass with my final documents as you have suggested; my final documents consisted of 9 pages in total, none of which were the lounge pass. Neither was it on a separate attachment with the email.
Mike

Hi Mike

The lounge pass was not included in the documents received via email. It was being mailed with the luggage labels. Perhaps it would be a good idea if the pass could be included with the documents, but maybe there is a reason for sending it by mail.

Jaya

Hi Di

My hair too is almost white - started going grey at a very early age (runs in the family) and I used to colour my hair but stopped after cancer treatment. One less thing to worry about!!

See you soon.

Jaya

Oh and by the way Monty,

Could you please ensure that my preferences show all future documents to be sent by post please?

Sorry, forgot to add this to my last posting.

Many thanks

Mike

My thoughts on receiving final documents by email:

I agree with AbbaDave that it makes little sense to send final documents by email and then send a travel wallet, lounge pass (where applicable) and luggage tags by post.

What with some people complaining about not having access to a printer, and others receiving incomplete information, I think JY should seriously consider the wisdom of the old saying....'if it ain't broke don't fix it!'

Please let's just return to the original policy where people received all of their documents etc by post, or at least have good old-fashioned post as the default method of delivery unless a customer specifies otherwise. Come on JY, let common sense prevail!

Regards

Mike

Hi RayT,

I have changed your preferences so you will now receive all future documents from us by post.

Kindest regards,

Monty

Hi Monty,

Yes, I would like you to change my preferences to receive docs. by post.

Thank you very much.

RayT

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