Ok, I'll answer this one myself. A nice gentleman rang to change my flights from Easyjet to Jet2 as it gets into Malaga later and saves me waiting 1 1/2 hours at the airport for my hotel connection, and I asked him and he confirmed my balance has been paid in full and he'll send confirmation in the post. I also provided my new home phone number as they'd been ringing on my old number.
I know when I've used other tour operators' in the past, I've been able to log into my account and pay my balance, provide address/phone number details, and input my passport and travel insurance information. Do you know if JY will be improving their system so you can input this information too? I don't mind JY ringing me, as they've done twice this week for this information, but I would have thought it would save JY time and money if customers' could do this themselves if they want to?
Thanks
Caroline