Anytime Bob,

They will contact you directly.

Kindest regards

Julia

Thanks Julia, will they email me personally?

Best wishes,

Bob

Hi Bob,

Glad to hear that you have received your questionnaire.

I've forwarded the comments that you have made to our Customer Services team who I think are better placed to provide you with a response.

Kind regards,

Julia

Hi Bob,

Not a problem - I'm here to help where I can.

As I've deputized for both Olly and Ben in the past, I'll be looking after the community for the foreseeable future.

Ben's built up a fantastic relationship with all of our members and we need to make sure that we find someone who can provide as good a service to the community - it's going to be a tough task to fill his shoes!

Kindest regards

Julia

Hi Julia,

Many thanks for your help. Are you taking over permanently from Ben? If so, wishing you the very best in this interesting and sometimes challenging job!!

All the best,

Bob

Hi Bob,

I have jumped on Ben's trail and can tell you that a request was submitted on the 20th March for your questionnaire to be re-sent.

As you hadn't received this, one of my colleagues put in a call to get an update. We can confirm our request was received and that the questionnaire was re-issued on 25th March. It should be with you any day now.

If you still have not received by mid-next week please let me know.

Kindest regards

Julia

Dear whoever is now in the hotseat,

Ben kindly asked for a questionnaire to be sent to me a week ago and it still hasn't arrived - could someone please follow this up for me?

Many thanks,

Bob

Good morning Sue,

Thanks for getting in touch; the email offer you refer to, a condition was that you had to book before January 31st 2013; it would of had to have been redeemed against a 2013 holiday,

Kindest,

Ben

Hi Ben, re. the '£50 Off Next Holiday' offer. I remember receiving an e-mail offering £50 Off but my laptop crashed and I lost the e-mail. A couple of questions for you - 1) Do I need to have the e-mail available or will I automatically be offered £50 Off when I book my next holiday (thought perhaps the offer is recorded against my details). 2) Was the £50 Off only valid for holidays UNDERTAKEN during 2013 or would I still get the £50 Off provided I booked a 2014 holiday during 2013? Sue

Good afternoon Jaya,

Just a quick note before I sign off for the weekend that I wish you all the best,

Kindest,

Ben