Thanks so much .

I did read over the first part of the policy very quickly , so probably would have missed the info on page 1.

Thank you for sending feedback re: ammending wording - good idea!

Regards,

Janet

Thanks for sending me that over, OK, I have spoken to the insurance team and they have let me know that the validation certificate is the confirmation invoice, they're all one in the same. I believe this is mentioned on page 1, if its not immediately clear, I shall feed this back so they can have a look at amending the wording in future,

I hope this helps?

Kindest,

Ben

Good morning,

Would you be kind enough to send me your booking reference number please,

Kindest,

Ben

Hi ben,

It`s A241210

Thanks, janet.

Would you be kind enough to send me your booking reference number please,

Kindest,

Ben

I happily received my travel details (for Tuscany) last Saturday and had a brief read of the JY insurance policy.

It states on page 5 that a` Validation Certificate` must be attached to the policy.

I don`t seem to have the `Vaildation Certificate` in my travel package, or anything that looks like it.

Could you explain this please?

Thank you.