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Strasbourg to Budapest.
Post: #1
I had the above holiday booked for April 9th.  I was not surprised when Just You cancelled it. This was well overclocking ago and I was offered various options regarding the cost of the holiday which I had paid in full.  I opted for a full refund. The refund has not been paid into my bank. Where is it.
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Post: #2
Hi Geoffrey,

Due to this unprecedented situation, the refund process is taking longer to arrange. Please be assured your money is safe until that time.

I understand you have spoken with one of my colleagues today who is chasing this. We know you have been waiting and we endeavour to process your refund as soon as we can. Thank you for your continued patience and support during this time.

Kindest regards,

Julia
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