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Manage my Booking
Post: #31
(16/01/2020, 02:23 PM)sandybill1946 Wrote: Hi
I can now get into manage my bookings but it tells me that I have no upcoming bookings. 
This is incorrect as I have two booked, ref A****** and A******. Are these still in the process of being added. 
Thanks
Sandra

Hi Sandra,

You are able to add any missing bookings to your account if they haven't shown automatically by clicking on the 'Add Holiday by Reference' button.

Kindest regards,

Julia
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Post: #32
Love the new Manage my Bookings page.  Really clear and easy to navigate.  Well worth the wait - well done JY.

Regards
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Post: #33
(16/01/2020, 03:47 PM)Julia Wrote:
(16/01/2020, 02:23 PM)sandybill1946 Wrote: Hi
I can now get into manage my bookings but it tells me that I have no upcoming bookings. 
This is incorrect as I have two booked, ref A****** and A******. Are these still in the process of being added. 
Thanks
Sandra

Hi Sandra,

You are able to add any missing bookings to your account if they haven't shown automatically by clicking on the 'Add Holiday by Reference' button.

Kindest regards,

Julia
Thanks Julia,
Tried this but it tells me it is unable to retrieve my booking.
Sandra
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Post: #34
Sadly the new page doesn't work for me at all. I let the spinning dots spin for about 5 minutes and they just keep spinning. I've tried logging in from my iPhone and my laptop and both accept the log in, but I just get the dots.

I used to manage perfectly well with the old page so I don't think it's me.

Julia- I do have lots of previous bookings and an upcoming; can you let me know if the site should be running for everyone now? Any advice for me?
Thanks
Angee
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Post: #35
Hi Angee,

Sorry to hear you are still experiencing some issues. Would you be able to share one of your booking reference numbers with me (you can email this to jmorton@justyou.co.uk) and I can get the team to investigate.

Kindest regards,

Julia
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Post: #36
(17/01/2020, 02:43 PM)sandybill1946 Wrote: Thanks Julia,
Tried this but it tells me it is unable to retrieve my booking.
Sandra


Hi Sandra,
Would you be able to send me a copy of your booking reference number, and we can look into this for you.

Kindest regards,

Julia
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Post: #37
(20/01/2020, 11:31 AM)Julia Wrote: Hi Angee,

Sorry to hear you are still experiencing some issues. Would you be able to share one of your booking reference numbers with me (you can email this to jmorton@justyou.co.uk) and I can get the team to investigate.

Kindest regards,

Julia

I've emailed you- thanks
Angee
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Post: #38
(20/01/2020, 11:32 AM)Julia Wrote:
(17/01/2020, 02:43 PM)sandybill1946 Wrote: Thanks Julia,
Tried this but it tells me it is unable to retrieve my booking.
Sandra


Hi Sandra,
Would you be able to send me a copy of your booking reference number, and we can look into this for you.

Kindest regards,


Julia
how would you like me to send them, I can email them if you tell me where to send them.
Thanks
Sandra
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Post: #39
Apologies Sandra, if you can email jmorton@justyou.co.uk that would be great.

Many thanks
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