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Namibia 9th October
Post: #11
I too have my reservations concerning the hotel changes. We have obviously been removed from The Twyfelfontaine Lodge (which I was very much looking forward to )  and the Toshari Country lodge and have been placed into "hotels of a similar standard"
I'm sorry but having researched the replacement hotels online, in my opinion they are not of the same standard at all. The reviews of the Igowati Lodge leave a lot to be desired and I am certainly not looking forward to the Etosha Hotel.    

Of course the trick is, back in April JY knew they had a problem with Twyfelfontaine, but assured us that everything had been sorted out.  If anyone had decided to cancel their holiday at that time, they would have received a refund.
But no we were not informed of the change of hotel situation until just a week ago which now means that if we wanted to cancel we are not entitled to any refund at all as it is too late.
Not happy with this apparently secretive behaviour from JY   Keeping it all quiet until it is too late.

I shall still enjoy my holiday, but feel a bit duped.
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Post: #12
Hi Janet,

Your lounge pass was requested yesterday, so it should arrive shortly.

Many thanks,
Vickie
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Post: #13
Hi Vickie

Just to let you know my lounge pass has arrived.

Thank you

Janet
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Post: #14
That's good, we won't have to sneak you in the lounge now...
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Post: #15
Hi Willpower,

In April we became aware of an issue with capacity at the Twyfelfontaine Lodge, which we quickly resolved. However, since then our agents have visited this hotel and the Toshari Country lodge and we have been advised that the standard is not at the highest level that we expect for our customers.

We have worked hard to find alternatives as quickly as possible, but as I am sure you can understand it can take time to find the right hotel, which is why these changes are close to your tour departure date.

Because we have made these changes we’re also pleased to be able to offer some additional inclusions, which we hope you’ll enjoy:

• At Damara Mopane Lodge, we are including a sundowner walk with snacks and two drinks per person.
• The visit to the Himba Village outside of Kamanjab was also not included in the program, however this will now be included.
• At the Etosha Hotel, we have upgraded the dinner from a normal buffet to a BBQ.
• As we are now staying for two nights at Mokuti Lodge, we have included a half day game drive.

We want our customers to always have an exceptional experience on our holidays, and we’re confident that these changes will ensure you have a fantastic time.

Many thanks,
Vickie
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