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Chile - The Atacama to Patagonia with Easter Island Add on - Feb 2020
Post: #1
Hi Vickie

I changed my trip from March date to February yesterday and called customer services since email of new invoice did not come through.  I was told that I should receive an email within 2 hours.  I called around 09:30 and am still waiting at 12:45.  Are there any problems sending out emails?  I was told to look in my Junk folder but nothing was there.  All emails are sent to my business address and to date I have not had any problems.

Also, could you please confirm how many have booked so far?

Kind regards

Jaya
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Post: #2
Hi Jaya,

Apologies, we were having some technical issues on Friday which caused a bit of a backlog to emails. Did your email arrive over the weekend? If not, I will request another is sent to you.

There are 5 people booked so far, 1 man and 4 women and their ages range from early 60s to mid 80s.

Many thanks,
Vickie
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Post: #3
Thank you vickie. I received the email today so all is well. Just one question - when will the website be updated with the correct hotel information? Most of the hotels in the new invoice are not mentioned on the website.

Kind regards

Jaya
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Post: #4
Hi Jaya,

That's great Smile

Yep, our web team are working on the updates now, so they will be live on the website shortly.

Thanks,
Vickie
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Post: #5
Thank you Vickie. Will have a look at the website later on.

Jaya
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