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Brochure issues
Post: #31
i guess im not getting an answer to my questions 
Elaine
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Post: #32
Hi Elaine,

Apologies for the delay, we're just looking into this and I will get back to you.

Many thanks,
Vickie
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Post: #33
Hi Vickie
Really dont understand why there is any delay answering when it says very clearly on you site and in your brochure that loyalty is rewarded 
Elaine
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Post: #34
Hi Elaine,

Sorry for the delay, we were just looking into why you hadn't had your welcome home letter and loyalty voucher.

Unfortunately it appears your address was slightly incorrect on our system, which meant your letters did not arrive.

We have now corrected your address, and by way of apology we are refunding you £100 from your most recent booking, which will go back on the card that you paid the balance with.

You will receive a welcome home letter and a loyalty voucher when you return from your next trip with us Smile

Many thanks,
Vickie
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Post: #35
Very surprised to hear that because i always got my travel wallets to that incorrect address i think i smell a rat 
Elaine Huh
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Post: #36
HI Vickie

Please can you confirm whether clients resident overseas will receive a satisfaction survey form and the loyalty voucher?

Best wishes
Stella
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Post: #37
Hi Elaine,

Our welcome home letters and questionnaires are sent out using a different system, hence why you still received your other documents.

I hope this explains and the refund goes some way to apologise for the inconvenience.

Many thanks,
Vickie
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Post: #38
Hi Stella,

Yes, all customers - both UK and overseas should receive a welcome home letter and loyalty voucher.

Please let me know if you have not had one and I will look into this.

Many thanks,
Vickie
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Post: #39
(28/01/2019, 05:01 PM)SarahS Wrote: I’m still waiting for the European brochure. What a mess. After all the problems with my upcoming trip, I will likely take my business elsewhere.

I agree with you, I had several problems in Croatia last year on my trip. Still no brochure, I give up, I will take my business elsewhere.
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Post: #40
I was determined not to say another word re the missing books BUT cannot resist ........... I now have 3 Europes and and 1 Worldwide!!
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