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Airport Lounges
Post: #1
Hi there

Is there any reason why some tours use airport lounges and some don't. I thought it maybe only the long haul trips, but I have 2 booked and no lounge is included??

Thankyou
Penny
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Post: #2
Hi Penny,

All long haul trips should have a lounge included.

Kind Regards,
Amy
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Post: #3
Penny

It might be not all departure airports have this facility..
I am sure there is one terminal at LHR that does not.

Cindy
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Post: #4
Thanks. Leaving Heathrow T2 on Monday for Vietnam. Will call the office to see why there is no lounge.

Rrgards
Penny
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Post: #5
Pay for lounges have recently owned in terminal 5
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Post: #6
Hello Penny,
There is definitely a lounge in T2 at Heathrow, so you should have received a lounge pass. SarahS is right that an exec lounge has recently opened in T5, which didn’t have one previously. So, I would ring JY and ask why you haven’t received it - if you have a printer at home you could get them to email it so you get it in time.

Cheers
Mike

BTW, to access the exec lounge in T2, pass through security, turn left and take the escalator to the ground floor. Turn right and the lounge is straight ahead at the end of the corridor. Hope this helps.
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Post: #7
Made the call and no Lounge being given.

You only get the lounge if the airline offer it complimentary, as part of the booking package. It isnt something that Just You  organise at all. 

Very surprised, thought it was a Just You nice touch. 
I hope when I go to Antarctica, and pay 11k, it will be thrown in!!!

Penny
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Post: #8
Penny

Check what the brochure says.  I had this with my Mongolia holiday,.  I was told no lounge but the brochure said there was and I got a pass.  If you are on Discover Vietnam the website says lounge included.
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Post: #9
Hi Penny,
I wouldn’t accept that explanation from JY! As Jonah says, the ‘Discover Vietnam’ tour on the website and on page 184 of the new brochure clearly states ‘use of airport lounge in the UK’.

Mike
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Post: #10
No it's not in the brochure, but being a 13 hr fly, plus a stop at Bangkok, I would assume this would class as long haul. 

Was told on the phone it was generally only if you fly with BA as they give complementary lounge access, not Just You. Have had lounge when I flew with kenya airlines, United airlines and Cathay Pacific when using JY. 

Disappointed
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