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Loyalty Scheme Confusion
Post: #1
Hello

I’ve just made a booking online and, from what I understood from the other threads regarding your new loyal scheme, I was expecting to receive a discount on my next holiday. I will be taking my next holiday within 12 months of my return from Chile. Although I think it’s great you are introducing a loyalty scheme I’m finding it a little confusing.

Thanks,

Taffy.
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Post: #2
Good Afternoon Taffy,

Please take a look at this link which covers numerous questions asked by our JY customers about the loyalty scheme.

https://forum.justyou.co.uk/thread-86204...=something

Kindest Regards,
Amy
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Post: #3
Hi Julia/Amy

Maybe a clear statement of :-

. when the scheme will start
. all the criteria to qualify for a voucher
and
. how (and from what date) vouchers can be redeemed

can be made and put in a new thread for all to see as there seems to be a lot of confusion around this. I'm sure everyone is really pleased that the scheme will be in operation but a bit of clarity of how it will work would help.
Thanks
Rose
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Post: #4
(18/01/2018, 05:41 PM)Taffy Wrote: Hello

I’ve just made a booking online and, from what I understood from the other threads regarding your new loyal scheme, I was expecting to receive a discount on my next holiday. I will be taking my next holiday within 12 months of my return from Chile. Although I think it’s great you are introducing a loyalty scheme I’m finding it a little confusing.

Thanks,

Taffy.

Hello Taffy - yes , it can seem confusing ! The most '' succinct '' explanation I have found , is in the '' booking conditions '' section of the latest JY brochure . Even I have managed to follow that and have received a nice discount on my trip this June ! I think it is good that JY have introduced this scheme as they have many long standing '' repeat '' customers . All the best , Chris ( aka NeilY ) .
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Post: #5
Hi Amy

I have read the thread and maybe I’m missing something but I still don’t understand why I have not received a loyalty discount. My last holiday with JY was in November 2017 and the holiday I have just booked is in May of 2018, so from what can understand I do comply with the timescale. I notice it does say that JY will make a decision based on tour choice. Does this mean that not every tour qualifies? As all my holidays are long haul none of them are cheap so I don’t understand what someone has to do to qualify. I would have booked my holiday regardless however I do think JY needs to publish very clear guidelines on which holidays count, as I presume JY is implying not all holidays will qualify even if they are taken within the stated timeframe.

Kind regards,
Taffy
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Post: #6
Another class response from Amy! 

I've been biting my tongue so far on this whole loyalty thing as people continually question it. My take on the loyalty benefit is that no way will their systems be intelligent enough to know if you qualify. It will be up to you to point out. For this reason I would be reluctant to book online. As for the quantum, who knows...it all seems very secretive and not up front. Thinking of booking a holiday, ask the editor what the quantum of the loyalty benefit is before booking!

The loyalty benefit and price match seem good sound bites but no one knows what the loyalty discount is and I would be amazed if anyone will ever be able to successfully claim on the price match.

I'm doing just one holiday next year (aside from a family cruise) and it will be in November. I done two long hauls in 2017 returning in October from my last trip. Unfortunately I will not be able to put to the test the loyalty benefit, missing out by 21 days. 

Hopefully the loyalty benefit is just going through a bedding in stage but maybe it needed just a bit more thought before putting it out there.

I think I better change my avatar pic again!
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Post: #7
(22/01/2018, 04:46 PM)Rose1999 Wrote: Hi Julia/Amy

Maybe a clear statement of :-

.    when the scheme will start
.    all the criteria to qualify for a voucher
and
.    how (and from what date) vouchers can be redeemed

can be made and put in a new thread for all to see as there seems to be a lot of confusion around this. I'm sure everyone is really pleased that the scheme will be in operation but a bit of clarity of how it will work would help.
Thanks
Rose

Good Morning Rose,

The Guaranteed Loyalty Benefit was launched with the Just You January 2018 brochure. All customers returning from their Just You holiday will receive the loyalty benefit in their welcome home letter. Any customer who has booked a holiday with Just You in the last 12 months will receive a discount voucher which can be used on all new bookings departing before July 2018.

Kind Regards,
Amy
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Post: #8
Hi Amy,

Welcome home letter? Ha!  That's if you get one.  My holiday questionnaire didn't arrive after Chile - so I asked on the forum and you said you'd ordered one for me.  It never arrived.  Just like my holiday questionnaires didn't arrive after Crete or the Danube Wine trip.  It's too late now, so don't worry about trying to organise another one.  It seems that there are still admin problems in the business and, despite the assurances I've received over the last few months, that little is changing.  So disappointing.

Best wishes,

Bob
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Post: #9
When will the discount vouchers be issued?  I last travelled in May 2017 so assume I qualify. I’m holding off my next booking in  hope of a discount
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Post: #10
(25/01/2018, 10:21 AM)Moderator2 Wrote:
(22/01/2018, 04:46 PM)Rose1999 Wrote: Hi Julia/Amy

Maybe a clear statement of :-

.    when the scheme will start
.    all the criteria to qualify for a voucher
and
.    how (and from what date) vouchers can be redeemed

can be made and put in a new thread for all to see as there seems to be a lot of confusion around this. I'm sure everyone is really pleased that the scheme will be in operation but a bit of clarity of how it will work would help.
Thanks
Rose

Good Morning Rose,

The Guaranteed Loyalty Benefit was launched with the Just You January 2018 brochure. All customers returning from their Just You holiday will receive the loyalty benefit in their welcome home letter. Any customer who has booked a holiday with Just You in the last 12 months will receive a discount voucher which can be used on all new bookings departing before July 2018.

Kind Regards,
Amy
Thank you Amy

üst for 100% clarity, does this mean that those of use who travelled in the last 12 months and who will receive a voucher can only use it against a NEW booking - ie one to be made after receiving the voucher (which we have not yet received) - and which is departing before July 2018? 

I ask because I my next holiday is in May but it is already booked, so am I correct in thinking I will not be able to use my voucher when it arrives? 

I understand there has to be some cut off point, I'm not complaining, just checking.  All being well I'll receive a voucher after my May holiday and my September one so I should be able to at least use one for a 2019 holiday  Smile 

Best wishes
Rose
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