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New Zealand - November 2017
Post: #1
So I booked for Novembers New Zealand trip. It said there was 1 slot left and I was 'On Request'. I had the money withdrawn from my account and then about a week later it was returned to me. The holiday page said there was no slots left so I just figured that they couldn't get a slot for me.

Now the same holiday dates is saying there are slots available. I'm just a little confused as to if I'm still On Request or if for whatever reason these slots have become available again I'd need to rebook.

Thanks in advance
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Post: #2
Hi Paladin,

Sorry for the delay in coming back to you on this - our IT team have been looking into this for us this seemed quite unusual.

Am I correct in thinking that you are now booked on this tour?

Kindest regards,

Julia
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Post: #3
Hello

Yes. They got in touch with me this afternoon and I am now booked for the trip. 

Thanks very much for the help.
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Post: #4
Further on from this I've noticed that the holiday hasn't shown up on my account. How long does this normally take?
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Post: #5
Good Afternoon Paladin,

It usually takes about an hour after booking before it shows on your manage my booking account.

Has it shown up or account yet? If it hasn't I will look into this for you immediately as it is very strange.

Kind Regards,
Mildred.
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Post: #6
Hi

No it hasn't shown up. I did have a few issues booking online before I was contacted and booked over the phone. The lady mentioned that there had been some problems with the website so I'm not sure if it could be related.
Thanks in advance
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Post: #7
Good Afternoon Paladin,

You should have received an email from us now in regards to your manage my booking account. If you log in with the details provided, you should be able to see your booking now.

Please let me know if there are any more problems.

Kind Regards,
Mildred
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Post: #8
Hi Mildred / Julia

I have not been able to log into my account for a very very long time. Is there anyway my account can be reset so I can log on? Not a problem if it is not possible to do so.

Regards

Jaya
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Post: #9
Good Morning Jaya,

Is this your manage my booking account?

Kind Regards,
Mildred
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Post: #10
Hi Mildred

Yes, it is manage my booking account.

Regards

Jaya
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