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Group sizes etc
Post: #1
Hi Julia
I feel the decision not to tell people the group information is a bad one as this can help people to make a decision whether to go on a trip or not. It as helped me in the past, and I also feel that it could result in the loss of business to yourselves

Steve
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Post: #2
Hi Steve,

We are still able to tell you the age ranges on any holiday as we are aware that this is a big factor. We are just unable to share how many people are booked on a specific tour.

Kind Regards,
Mildred.
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Post: #3
(21/09/2016, 12:33 PM)stevep1 Wrote: Hi Julia
I feel the decision not to tell people the group information is a bad one as this can help people to make a decision whether to go on a trip or not. It as helped me in the past, and I also feel that it could result in the loss of business to yourselves

Steve

Hi Julia,

I agree with Steve. It does seem an odd decision to make and with no reason given as to why. I hope you will still let people know about group ages/gender etc. when asked. It doesn't bother me personally although I'm always interested to know, but I know this is an issue that concerns some people so hopefully this won't change.

Kind regards

Penny
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Post: #4
I couldn't agree more with Steve.  (By the way I never saw the announcement, and had to be told by another Forum member whom I am in contact with, whereabouts it was!).

In my opinion numbers is a vital part of judging whether a holiday may, or may not run or not.  Although I do not work now I still have to book pretty far in advance of a holiday departure.  For people who work of course it is far worse.  Things like overnight hotels for airports (necessary even more now, that JY have cut the number of regional departures), have to be booked pretty far in advance to gain a decent price.  There is also, for those of us that cannot drive, travel arrangements to be made. 

We need a guide to how bookings are going, and this has been taken away from us as I see it.  Angry
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Post: #5
(21/09/2016, 03:18 PM)Moderator2 Wrote: Hi Steve,

We are still able to tell you the age ranges on any holiday as we are aware that this is a big factor. We are just unable to share how many people are booked on a specific tour.

Kind Regards,
Mildred.

Hi Mildred

I have seen the announcement regarding this but Just You have not explained why you can no longer provide this information. This is not good communication.

Perhaps you can explain.  Does this also mean you will no longer put on the website how many places left on a holiday?

Regards

Eve
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Post: #6
Hello Steve,

I booked on the Yorkshire Dales trip last year in September for the June trip. By Christmas, I found out that my daughter had bought me a ticket for Russell Watson when I was supposed to be up North. Managed to get it changed to September where there were 30 of us, 21 women to 9 men, aged from 50's to 80's. I was one of the youngest at 59 and the weakest link. An old knee injury gave me so much pain that I did not do the last days walk.

What made it worse was that Russell Watson cancelled his concert on that day Sad 

I have never had a problem with ages or gender gap. Love my Just You holidays Smile 

Jan
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Post: #7
The number of people already booked on a tour is a very useful indicator of whether or not it will get the green light. I would be really upset  if i  booked and then found the tour wasn't going ahead. Conversely, I have often been spurred on to book by hearing only a few  places remain.
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Post: #8
I know it's not your decision Mildred, but I just wondered what the rationale behind this is?

I can't see the harm in saying how many people in total are going, some of us prefer a big group and some a small group, others just want an idea of numbers so they can tell if the trip will be going ahead.

Maybe we could be told just the total number, not the breakdown of M/F, for me the number of people who will be on a trip is more important to me than their gender or ages as I know that if they're on the trip they will likely have the same interest as me whatever their age or gender.

Can JY reconsider this policy? As I said, I know it's nothing of your doing Mildred (or the other Mods) but could you put it to them please, it's a decision that's been made without any reference to the customers and their wishes.

Thanks
Rose x
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Post: #9
(21/09/2016, 03:18 PM)Moderator2 Wrote: Hi Steve,

We are still able to tell you the age ranges on any holiday as we are aware that this is a big factor. We are just unable to share how many people are booked on a specific tour.

Kind Regards,
Mildred.

Sorry but I think this is just another example of Just You's lack of interest or concern in their customers. Having been informed a holiday I was booked on was cancelled only when I phoned to make my final payment, I wouldn't want to repeat this experience. I think Steve is right, you will lose custom. I was on the verge of not using JY again. But definitely won't now
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Post: #10
I agree with Steve . Sorry Just you I think it's a mistake not to allow customers this information.
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