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Group sizes etc
Post: #21
Hi

following on from my previous post, i agree with Hils as i also have to book Coaches, Trains and Hotels but touch wood so far i havn't had a cancelled tour and i take my chances anyway, i don't suppose JY would consider refunding us for these if a tour was cancelled, NO, certainly not, also many of us have to book our Leave from work many months in advance as well

Regards

Dave
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Post: #22
(22/09/2016, 10:57 AM)gill54 Wrote:
(22/09/2016, 10:18 AM)Moderator2 Wrote:
(21/09/2016, 06:15 PM)SarahS Wrote: The number of people already booked on a tour is a very useful indicator of whether or not it will get the green light. I would be really upset  if i  booked and then found the tour wasn't going ahead. Conversely, I have often been spurred on to book by hearing only a few  places remain.

Good Morning SarahS,

If you request it, I will be able to tell you if a specific tour has been given the green light.


Kind Regards,


Mildred.

Does the new policy include TS holidays too.  As a single traveller I often use them. I'm not particularly bothered about being the only single on a trip but would have asked the question how many in total are on a particular TS trip.
Gill
Good Morning,

Yes this policy does affect Travelsphere holidays too.

Kind Regards,
Mildred.
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Post: #23
(22/09/2016, 11:01 AM)SarahS Wrote: JY is  my preferred  tour operator, but if maximum group numbers cannot be disclosed at time of booking I will have to rethink. At this point in time, other operators are happy to provide  this information.

Hi SarahS,

I am permitted to disclose a general group number that Just You takes on a tour which is around 30 people.

Kind Regards,
Mildred.
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Post: #24
(22/09/2016, 10:18 AM)Moderator2 Wrote:
(21/09/2016, 05:14 PM)evelynj Wrote:
(21/09/2016, 03:18 PM)Moderator2 Wrote: Hi Steve,

We are still able to tell you the age ranges on any holiday as we are aware that this is a big factor. We are just unable to share how many people are booked on a specific tour.

Kind Regards,
Mildred.

Hi Mildred

I have seen the announcement regarding this but Just You have not explained why you can no longer provide this information. This is not good communication.

Perhaps you can explain.  Does this also mean you will no longer put on the website how many places left on a holiday?

Regards

Eve

Hi Eve,

As far as I know, there has been no change to the websites functionality so I don't think there will be any changes as to what is displayed on the website. That might change but I don't have that information yet.

Kind Regards,
Mildred.
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Post: #25
(22/09/2016, 10:18 AM)Moderator2 Wrote:
(21/09/2016, 05:14 PM)evelynj Wrote:
(21/09/2016, 03:18 PM)Moderator2 Wrote: Hi Steve,

We are still able to tell you the age ranges on any holiday as we are aware that this is a big factor. We are just unable to share how many people are booked on a specific tour.

Kind Regards,
Mildred.

Hi Mildred

I have seen the announcement regarding this but Just You have not explained why you can no longer provide this information. This is not good communication.

Perhaps you can explain.  Does this also mean you will no longer put on the website how many places left on a holiday?

Regards

Eve

Hi Eve,

As far as I know, there has been no change to the websites functionality so I don't think there will be any changes as to what is displayed on the website. That might change but I don't have that information yet.

Kind Regards,
Mildred.
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Post: #26
Thank you for your reply. Around thirty is very vague, and not very helpful.  If exact numbers cannot disclosed, could we at least have realistic information, eg 28 - 35 for group size.
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Post: #27
(22/09/2016, 11:13 AM)Moderator2 Wrote:
(22/09/2016, 11:01 AM)SarahS Wrote: JY is  my preferred  tour operator, but if maximum group numbers cannot be disclosed at time of booking I will have to rethink. At this point in time, other operators are happy to provide  this information.

Hi SarahS,

I am permitted to disclose a general group number that Just You takes on a tour which is around 30 people.

Kind Regards,
Mildred.


Mildred,

You keep reiterating that tour numbers are "around" 30 , but there has been much debate on the community about tours with 38 and 40 people.

To consolidate comments, I've taken my post from another thread to add it to this discussion:

Hi Mildred,
 
I understand that you are required to issue the “it was a hard decision to make” and “it’s new company policy” position, but I’m still curious to know why – maybe who ever made the decision can give you a brief statement as to why JY has decided not to give out information that clearly customers want.
 
Is it maybe that without the glut of these type questions to answers you will have more time to give to your “wider roles” (as Julia described recently) rather than to moderating the community?

Sandy
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Post: #28
I also have to book travel, hotels etc and would like to add my objection to the new rule which seems nonsensical. Not having a go at you Mildred, I know you are only the messenger but please pass my concerns on to the power that be, thanks. Rose
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Post: #29
(22/09/2016, 11:13 AM)Moderator2 Wrote:
(22/09/2016, 11:01 AM)SarahS Wrote: JY is  my preferred  tour operator, but if maximum group numbers cannot be disclosed at time of booking I will have to rethink. At this point in time, other operators are happy to provide  this information.

Hi SarahS,

I am permitted to disclose a general group number that Just You takes on a tour which is around 30 people.

Kind Regards,
Mildred.




Hi Mildred, I'm sorry but that information is of no use whatsoever as that may well be the average capacity but we all know it varies from tour to tour - with some of the more specialised tours having only 20 places, whilst some of the US tours can take double that - so giving a general figure of 30 is no help at all as it is inaccurate!

Best wishes,

Bob
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Post: #30
Hi Mildred

Thanks for the response however we have still not been told the reason why this information is not provided. I get the impression that it is too time consuming for Just You to dig out this information.

I agree with others that you will lose business as a result of this. I have used another smaller singles company in the last couple of years who provide this information.

Regards

Eve
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