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Can't Log Out
Post: #1
Hello Monty,
Over the last two days I haven't been able to log out of the Community page. I click on 'log out', the circular arrow at the top of the page goes round but when it stops I am still logged in. I'm not sure if anyone else has had this problem. 
Rae
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Post: #2
Hi Rae,

We were experiencing this problem at JYHQ yesterday. Try clearing your browser history and the 'cookies' which should wipe all of the log-in information stored on your device.

Let me know how you get on.

Kindest regards,
Monty
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Post: #3
I have the opposite at the moment I have to login every time, I use the site even though I do not log out...

Cindy
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Post: #4
I have this problem too, did as Monty suggested but still logged in ?
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Post: #5
Hi Angela,

Apologies. As mentioned before, we are working on a way to get this fixed for you all because it is a mystery for us too!

Kindest regards,
Monty
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Post: #6
(31/03/2016, 03:36 PM)Moderator Wrote: Hi Angela,

Apologies. As mentioned before, we are working on a way to get this fixed for you all because it is a mystery for us too!

Kindest regards,
Monty

Thanks Monty.

Ange
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Post: #7
(31/03/2016, 03:09 PM)Moderator Wrote: Hi Rae,

We were experiencing this problem at JYHQ yesterday. Try clearing your browser history and the 'cookies' which should wipe all of the log-in information stored on your device.

Let me know how you get on.

Kindest regards,
Monty

Thank you, Monty. That didn't work yesterday but it has worked now.
Rae
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Post: #8
Not having this problem on my Mac.  In addition to the other suggestions, try clearing the cache as well.

Sylvia
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