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Mykonos and Santorini
Post: #1
I would really like to do this tour this year but am put off by the reviews. Particulalry the comments about the hotel and food on Mykonos. Has anything changed since last year? Has anyone been this year?
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Post: #2
Hi gillbo,

I'm sorry to hear that you have been put off by the reviews for this tour. I have spoken to my colleague in our customer care team who informed me that of all the dates that were operated last year, overall we had positive feedback however there was one date where there were some complaints.

We have spoken with the hotel about these complaints who have informed us they will be addressed. We are continuing to the same hotel in 2015, but we will be closely monitoring the hotel and its service to Just You travellers.

The first departure for this tour is May 5th.

Kindest regards,

Julia
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Post: #3
Thank you Julia - I appreciate your response although how one week can affect overall scores so badly I am not sure. What date had the less then satisfactory response? I'm looking at September and wondered if it might be to do with it getting to be end of season.
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Post: #4
Hi Gillbo,

Unfortunately, not every traveller completes either the customer service questionnaire or feefo reviews so one or two negative comments can have quite a big impact on the overall score. The holiday is currently scored at 84% and we are hoping that with the conversations we have been having with the hotel, this will improve this year.

Kindest regards,

Julia
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