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Post: #1
Hi Julia

Do you know if JY has started sending text messages advising that "your holiday documents have been dispatched"? The reason I ask is today I received a text which said:

"Please Read: Good afternoon. Your holiday documents have been dispatched to you today. Wishing you an enjoyable holiday."

There is nothing in the text to identify the sender.... Advice please!

Thanks
Sylvia
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Post: #2
Hi Sylvia,

I didn't know the answer to this - but after a few calls I can confirm that Just You has started to send SMS messages advising customers that their documents have been dispatched. This is a new initiative which is why you would not have received anything like this from us before - but I will speak to the team to see if there is a way we can at least let people know the message is from us.

Kindest regards

Julia
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Post: #3
Yes this is a new thing because I was notified by text the other day re USA tour on the 16th the txt just said please read.. I was a bit hesitant to open the txt up but I did!...

A friend of mine got a txt to say her esta form had been done or her form received something like that .. I did not.

Cindy
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Post: #4
I got about a dozen texts in a minute with the same detail which made me even more suspicious!!
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Post: #5
(01/05/2013, 08:32 PM)SylviaJ Wrote: Hi Julia

Do you know if JY has started sending text messages advising that "your holiday documents have been dispatched"? The reason I ask is today I received a text which said:

"Please Read: Good afternoon. Your holiday documents have been dispatched to you today. Wishing you an enjoyable holiday."

There is nothing in the text to identify the sender.... Advice please!

Thanks
Sylvia

Thanks Julia, that has put my mind at rest.

Sylvia
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