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South Africa Expl - 27th Sept 12 with add-on
Post: #1
Hi Ben.

I have not received my holiday informaton pack which was due to be sent out 14th June. I phoned Friday but nothing in todays post. I'm a little worried as I'm supposed to pay the full amount by Thurs this week.

Can you please chase up for me. my booking ref no. A241624.

Many thanks, Yvonne
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Post: #2
Good morning Yvonne,

Thanks for your post, I sent your message straight to our customer services team who are responsible for sending out the packs, I am just awaiting there response. One thing I have just thought of, did you book direct with us or through a travel agent?

Kindest,

Ben
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Post: #3
Yvonne
I was told over the weekend that our paperwork should be coming out this week - there was some delay with the detail of the excursions.
Sally
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Post: #4
Yvonne, you will have a wonderful time - I did this tour last Sept. Make sure you do as many of the optional excursions as you can - especially on the add on. I did the helicopter ride over the Victoria Falls - amazing! You can also do a microlite which would be more scary/exillarating but if you want to take photos the chopper ride would be better. The day trip to Botswana (Chobe National Park) was wonderful, as was the sunset cruise on the Zambezi. Enjoy!
Best wishes,
Bob
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Post: #5
Hi Ben, Thank you and I did book this direct over phone with JY.
Hi Sally, Glad to hear you to are waiting and that there has been a delay, I was getting really worried. Hopefully it will arrive tomorrow then.
Hi Bob, Thanks for your good report on this holiday and advice. Can't wait!!!

Best wishes, Yvonne
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Post: #6
Hi Ben
I've received my Information Pack for this holiday however it only mentions a half day Kruger Game Drive. Could you find out please if there will be a full day game drive available?
Also, the travel arrangements show us flying direct to Cape Town which I believe will not be possible after August. Will we be notified of the new flight arrangements before our final information pack is sent out?
Many thanks
Sally

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Post: #7
Hi Ben
I've received my information pack but it does not mention a full day Safari at Kruger. Is that still an option as well as the half day safari?
Also, I understand that our flight details will have to change due to South African Airways cancelling direct flights to Cape Town from August. Are we likely to get informed of the new flight information before our final paperwork arrives?
Many thanks
Sally
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Post: #8
Hi Sally,

Sorry I've been a few days in replying, I have been waiting on a response from elsewhere in the business, the full day game drive is £67 and all the flights will amended in time for your final documents.

I hope this helps,

Kindest,

Ben
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Post: #9
Hi, I'm also booked on the S. Africa Explorer + add on for Sept 27th. Very excited but a bit apprehensive. How many of us will there be? Male/female ratio etc.
Who will be our tour manger? Will they be on-hand to guide us through Joh'an airport, as there is no direct flight now to Cape Town.
As most of excursions can't be pre-booked and paid for, do we pay for them on site in cash only or can they be paid by card?
Look forward to hearing from you.
Many thanks
Chris Perry
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Post: #10
Good afternoon Chris,

Thanks for your post, your Tour Manager is a wonderful lady called Trish Ward, she will meet you at Heathrow and will travel with you from start to finish.

There are currently 18 fellow travellers on the main tour with 7 travellers taking the add on. Ages on the add on range from 40 - 65. Excursions are to be paid in cash, South African Rand.

I hope this helps,

Kindest,

Ben
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