Post Reply
Flights from non-London airports
Post: #1
Question 
Hi everyone,

I wanted to say thank you for sharing all of your thoughts regarding flights from non-London airports. Hopefully I can explain a little why we do not have a large selection of regional options on each tour and I also would like to get your thoughts on some of the things that we can do to help.

When we saw the thread a couple of weeks back we sat down with our Aviation team and set about going through all of our best selling tours in the hope that we could easily add in some extra regional options for you. However, it was not quite as straightforward as we had hoped.

Although airports such as Newcastle, Manchester, Glasgow and Bristol do offer a great number of destinations, actually marrying those up with our tours is a much harder task. Days of operation, flight timings and having different start and end airports are all major factors. Some regional carriers, like Ryanair, will not even permit us to use their flights at all unfortunately.

We are also committed to delivering you the best possible Just You experience and so we are very mindful of having just a couple of people going from a regional airport where there is no Tour Manager and they do not get to meet with the group until they are in resort. We know from the feedback that we have received that many guests would much rather all be together. Although I am sure there are some seasoned travellers who would not see this as an issue. Would you still be inclined to book if you knew that the Tour Manager would not be travelling with you?

In terms of Long Haul holidays, there are sometimes flights from regional airports, especially Manchester, but very rarely will they be direct and so there may be long connection times and there is also the experience of having to change planes in a strange country when there is no Tour Manager around to assist - again, we want to make sure that our guests are getting the best possible Just You experience.

We do listen to your feedback though and we want to try and give you the holidays that you want. One of the ideas that we came up with was offering dedicated departures from a certain alternative airport, such as Manchester, on a set date or dates each year for tours with the appropriate routes available. Obviously this would mean that there would be less choice of dates but you would all still be travelling as one group with a Tour Manager. Would that be the sort of thing that would be better for us to look into for you?

Another question we would be very interested to know your thoughts on - where no direct regional flights are available, would you rather change planes in London or abroad?

We would love to hear from you so that we can offer the holidays that you want!

Thanks a lot

Will
Find all posts by this user
Quote this message in a reply
Post: #2
Hi Will. Thanks for replying on this. First of all may I say how shocked I am that some carriers such as RyanAir won't permit JustYou on their flights. More than shocked. Disgusted! It certainly must limit the amount of carriers you can use if that is the case.

Last year I went on my first Just You holiday to Cilento Coast. I remember being very suprised when I booked to find out that I had to travel to Gatwick for my flight to Naples as I know for a fact that some regional airports offer flights to Naples even EMA! As the original flight time was fairly early morning I booked into a b and b near Gatwick, only to find when I got my final documentation that the fight time had gone back by about 4 hours! I couldn't cancel my b and b so ended up spending close to £100 in hotel and travel costs. The only alternative airport on that holiday was Stanstead, which takes me just as long to get to as Gatwick.

This year on the Croatia trip, a similar story, early morning flight (for which thank goodness the times didnt change). So again over £100 spent on hotel and travel. Plus. Why Zagreb, and not Pula which is only just over a hour transfer time? Again a lack of access to carriers?

I do a lot of independent travelling, including flying to Detroit every year, so wouldn't have a problem with not having a Tour Manager on the flight. Indeed for Zagreb (as we had a local rep) we didn't have one on the flight with us. There was an excellent rep at Gatwick instead. I do understand though why a lot of people like to have a Tour Manager with them during the flight.

I think the idea of having an alternative airport (such as Manchester) is a reasonable idea. It probably wouldn't help me a lot as because of work issues I can only fly at certain times of the year, but it is an alternative for us Northerners.

I shall be interested to read what other people have to say.
Find all posts by this user
Quote this message in a reply
Post: #3
Will

I think that this is a very good reply and I hope that the people who have this problem can gain information from this posting that they might not of thought of, as in the why these things are like they are. I hope that they post there reply's to you so that you might be able to take this forward in some way, to make things easier, and less expense for them.

Good Luck

Cindy
Find all posts by this user
Quote this message in a reply
Post: #4
Hi Will,
many thanks for your helpful and thoughtful reply. My situation is different, as I live in Co. Wexford in the south-east of Ireland. Currently JY will not book connecting flights for me from Dublin, so I have to fly from Belfast and meet up with the tour party in London. I am fortunate that at present I have friends who live in Belfast and so I can top and tail my holiday by staying with them, but it would obviously be much more convenient if JY could book flights for me from Dublin, which would save me having to take two extra days off work as well as two long journeys to and from Belfast. I know I could book the flights from Dublin to London myself, but the danger here is that if there are any delays or change in flight times, my connecting flights would be useless and I would have to cover the cost of getting new flights myself, whereas if JY book the flights, I am covered by you. It also follows that I wish to meet up with the main tour party in London (Heathrow/Gatwick) rather than elsewhere as it would make my travel plans more complex still. I hope you can follow all this!
Best wishes,
Bob
Find all posts by this user
Quote this message in a reply
Post: #5
Like lots of others I get fed with of the inconvenience and cost of the extra travel to flights from Heathrow or even worse Gatwick. I am in the West Country and my nearest airport which is Bristol is quite limited in its destinations. However, I am looking at a holiday which does fly from there and six other airports. The transfer time to Hotel is 2 hours. How does that work? Do we all wait to meet at the arrival airport? For me that would be at least 5 hours as my flight would be early morning. Or would all flights be met and transfered individually? I think trying to co-ordinate flights could be a problem and therefor add cost. I have a feeling there is not an easy answer for my area but something may work for the bigger airports like Manchester.
Find all posts by this user
Quote this message in a reply
Post: #6
Hi Will,

Thanks for your post, I (and I'm sure many others on this site) really appreciate the fact Just You are looking at this issue, and we're all working together to try and resolve things where possible.

I can't believe Ryanair won't allow Just You to book their flights! It's not as if we're a group of rowdy youngsters on an 18-30s holiday! I think we can all do without their services if that's their attitude.

I realise it must be very difficult for Just You to get all the flights, hotels, tour reps, etc, etc, matched up so everything runs smoothly for us as we don't see the 'behind the scenes' part of it, we just turn up and enjoy ourselves. The only thing I would be happy about is if the departure airports were accurate in the brochure - i.e. when I booked Barcelona last November I was advised I could fly from Newcastle, as stated in the brochure, even though the Easy Jet site stated there was no flight on that day - surely if I could find that out then Just You should be privvy to it too. I don't mind flying from Heathrow or anywhere else, as long as I know what my added expenses may be from the outset - for example, if I think I'll need to stay in a hotel before/after my holiday.

I would be willing to travel via Manchester as this is usually my second choice if I can't fly from Newcastle, so I think it would be a good idea if Just You offered dates from London and Manchester but then, you may miss out on meeting more people that way. I'm used to travelling now so I don't mind not having a tour rep there, but I can imagine it may be very daunting for a first time traveller, unless we arrange to meet up before departure. I know some older travellers don't use this site, but I don't mind meeting someone at the airport and making sure they get on the right flight if they're on the same holiday as me and they've never travelled on their own before.

I don't mind changing airports in London or abroad as I think most airports are much the same anyway, but again, that may be more daunting for less experienced travellers.

I think this may take some sorting out - good luck!

Caroline
Find all posts by this user
Quote this message in a reply
Post: #7
(24/05/2012, 12:24 PM)JY Will Wrote: Hi everyone,

I wanted to say thank you for sharing all of your thoughts regarding flights from non-London airports. Hopefully I can explain a little why we do not have a large selection of regional options on each tour and I also would like to get your thoughts on some of the things that we can do to help.

When we saw the thread a couple of weeks back we sat down with our Aviation team and set about going through all of our best selling tours in the hope that we could easily add in some extra regional options for you. However, it was not quite as straightforward as we had hoped.

Although airports such as Newcastle, Manchester, Glasgow and Bristol do offer a great number of destinations, actually marrying those up with our tours is a much harder task. Days of operation, flight timings and having different start and end airports are all major factors. Some regional carriers, like Ryanair, will not even permit us to use their flights at all unfortunately.

We are also committed to delivering you the best possible Just You experience and so we are very mindful of having just a couple of people going from a regional airport where there is no Tour Manager and they do not get to meet with the group until they are in resort. We know from the feedback that we have received that many guests would much rather all be together. Although I am sure there are some seasoned travellers who would not see this as an issue. Would you still be inclined to book if you knew that the Tour Manager would not be travelling with you?

In terms of Long Haul holidays, there are sometimes flights from regional airports, especially Manchester, but very rarely will they be direct and so there may be long connection times and there is also the experience of having to change planes in a strange country when there is no Tour Manager around to assist - again, we want to make sure that our guests are getting the best possible Just You experience.

We do listen to your feedback though and we want to try and give you the holidays that you want. One of the ideas that we came up with was offering dedicated departures from a certain alternative airport, such as Manchester, on a set date or dates each year for tours with the appropriate routes available. Obviously this would mean that there would be less choice of dates but you would all still be travelling as one group with a Tour Manager. Would that be the sort of thing that would be better for us to look into for you?

Another question we would be very interested to know your thoughts on - where no direct regional flights are available, would you rather change planes in London or abroad?

We would love to hear from you so that we can offer the holidays that you want!

Thanks a lot

Will

Hi Will,

Thankyou for your reply to all our "moans". I've been on 8 JY holidays,
- all except one of the long haul have been from Heathrow and only one from my local airport - Manchester. That was to the Parks and Canyons in Sept 2010. There were ab out 16 of us - we all met in the lounge and by the time we boarded the plane we were all friends! We all helped eachother on the changeover at Newark and didn't mind not meeting the tour rep till we arrived in Phoenix.
When changing flights at Heathrow however, I have usually been on my own frantically looking for another JY luggage label and not really knowing where to go. So I personally would rather change flights abroad. (You also get the chance to stretch your legs).

Regards,

Pat
Find all posts by this user
Quote this message in a reply
Post: #8
(24/05/2012, 12:24 PM)JY Will Wrote: Hi everyone,

I wanted to say thank you for sharing all of your thoughts regarding flights from non-London airports. Hopefully I can explain a little why we do not have a large selection of regional options on each tour and I also would like to get your thoughts on some of the things that we can do to help.

When we saw the thread a couple of weeks back we sat down with our Aviation team and set about going through all of our best selling tours in the hope that we could easily add in some extra regional options for you. However, it was not quite as straightforward as we had hoped.

Although airports such as Newcastle, Manchester, Glasgow and Bristol do offer a great number of destinations, actually marrying those up with our tours is a much harder task. Days of operation, flight timings and having different start and end airports are all major factors. Some regional carriers, like Ryanair, will not even permit us to use their flights at all unfortunately.

We are also committed to delivering you the best possible Just You experience and so we are very mindful of having just a couple of people going from a regional airport where there is no Tour Manager and they do not get to meet with the group until they are in resort. We know from the feedback that we have received that many guests would much rather all be together. Although I am sure there are some seasoned travellers who would not see this as an issue. Would you still be inclined to book if you knew that the Tour Manager would not be travelling with you?

In terms of Long Haul holidays, there are sometimes flights from regional airports, especially Manchester, but very rarely will they be direct and so there may be long connection times and there is also the experience of having to change planes in a strange country when there is no Tour Manager around to assist - again, we want to make sure that our guests are getting the best possible Just You experience.

We do listen to your feedback though and we want to try and give you the holidays that you want. One of the ideas that we came up with was offering dedicated departures from a certain alternative airport, such as Manchester, on a set date or dates each year for tours with the appropriate routes available. Obviously this would mean that there would be less choice of dates but you would all still be travelling as one group with a Tour Manager. Would that be the sort of thing that would be better for us to look into for you?

Another question we would be very interested to know your thoughts on - where no direct regional flights are available, would you rather change planes in London or abroad?

We would love to hear from you so that we can offer the holidays that you want!

Thanks a lot

Will

Thank you for the explanation of the reason for so few regional flights on JY holidays. I must admit although I had a wonderful holiday three years ago flying from Manchester to Faro, since then the holidays that appealed to me have all been from Heathrow or Gatwick and some of the return flights were late in the evening so it would have meant a hotel stay before flying back to Manchester so that put me off. This year I am going from Liverpool to Naples which is fine for me. I certainly don't expect a Tour Manager to be around there wasnt one when I went last time with JY, I did bump into a lady who was going on the same holiday at the airport though and that was reassuring as it was my first holiday alone! This time I don't mind if it is just me as I am no longer worried about travelling alone!

With regard to your question about changing flights at a British airport or a foreign one, I would definitely if I had to change, prefer a British one. I am not unhappy that you are not using Ryanair by the way, they hardly have the best reputation in the world do they!
Thank you for taking the trouble to explain the problem with regional airport departures, but may I say why can't some holidays leave from the larger regional airports in the country and people who live in the south have to travel to them, it always seems to be people in the north of the country who have to be inconvenienced!!
Regards
Jean

Find all posts by this user
Quote this message in a reply
Post: #9
I myself would rather catch connecting flights abroad, its far better and less expensive than having to travel the day before and stay over in london then do the the same coming back home. Its not just the extra cost involved in all the overnight stays in london its the extra travel time and also having to book extra days off work which is hard enough getting time off anyway without having to ask for extra days just to travel to and from london.

Having dedicated dates for tours from northern airports is a good idea, even though the selection of dates would be small i think these would be a huge hit with the travellers outside of london and would give new travellers the chance to fly locally without the added pressure of having to fly alone for their first ever singles holiday, I think this option is a step in the right direction and would be worth looking into.
Find all posts by this user
Quote this message in a reply
Post: #10
I understand your reasons for the lack of flights from northern airports. I will not fly from Gatwick because it takes a day and a night to get there. I don't mind Heathrow and I would rather change planes in London than abroad. I don't mind not travelling with a tour manager as long as someone is at the destination airport to meet me, also to be ticked off a list at the departure airport is comforting. I flew from Liverpool to Naples just recently and that was pretty stress free so the smaller local airports do have that advantage. I think airports and flying are there to cause you inconvenience and hassle now but until I can afford my own jet I will not let them beat me!!
Find all posts by this user
Quote this message in a reply
Post Reply


Forum Jump:


Users browsing this thread: 1 Guest(s)