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Airport lounge pass
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I have received my luggage labels though the post today but the promised airport lounge pass was not included. I called this morning to ask and was told I would get an answer by email so I didn't need to hang on. No email received by end of the afternoon, so I called again. I was then told this was being handled by another department and she'd get in touch with them. I asked whether the lounge pass could be emailed to me or whether it would have to be sent through the post. She didn't know.

I wasn't going to raise this on the forum but it's quite unsatisfactory. Surely this is a simple matter for JY to resolve?

My trip is Walking in Nepal, departing Nov 7 2019.
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Airport lounge pass - by Rose54 - 29/10/2019, 08:29 PM
RE: Airport lounge pass - by Vickie - 01/11/2019, 10:34 AM

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