Forum Announcement: Coronavirus (Covid-19) 15 April Update
Due to the ongoing COVID-19 global pandemic, we have made the difficult but necessary decision to review our holiday departures based latest Foreign & Commonwealth Office advice, unfortunately this has led to the suspension of a number of our tours.
 
If your tour has been impacted a member of our team will be in contact with you. We are working through the impacted tours in order of departure date.
  
Based on the latest travel advice all tours departing on or before 31st May 2020 have been suspended
 
If your travel plans are beyond the 31st May 2020, please continue to check our website for updates.
 
Please note that we are dealing with an extraordinarily high number of calls from customers currently so we have diverted our resources to addressing communications to customers in departure date order.
 
Your money is completely safe, all Just You holidays are financially protected via ATOL (flight-inclusive holidays) and financial failure insurance (non-flight packages). Any money paid to Just You is held in Trust until you return from your holiday. The Trust is governed by an independent third party – 100% protected no matter what.
 
The health, safety and security of our customers and staff continues to be our top priority.
 
We thank you for your patience and understanding while we work through this matter rest assured one of the team will be in contact with you soon

 
[b]Below are some of the frequently asked questions we have received which may assist you.[/b]

Q: Why am I getting a Refund Credit Note?

The impact of COVID-19 is being felt everywhere. We are sorry that you have either decided to cancel your holiday or we have had to cancel your holiday due to the Foreign & Commonwealth Office, and/or local partners guidance.

 
We know how important your holidays and we are sure that you have seen, the impact to the travel industry has been immense, so your support in transferring your holiday to a future date is hugely appreciated, your Refund Credit Note allows you to do this.
 
Your money is completely safe, all Just You holidays are financially protected via ATOL (flight-inclusive holidays) and financial failure insurance (non-flight packages). Any money paid to Just You is held in Trust until you return from your holiday. The Trust is governed by an independent third party – 100% protected no matter what.
 
The Refund Credit Note can be used against a future booking with Just You. Your voucher must be redeemed by 31 July 2020 for travel by 31 July 2021 and if you have not redeemed it by this date we will be in contact with you
 
Q: Why is there a delay in Just You contacting me?
 
We know that you have been waiting to hear from us and we apologise for the delay. Our teams have been working exceptionally hard to speak to as many customers affected by the impact of COVID-19. In accordance with Government Regulations our teams are now working from home and we are trying hard minimise the impact on the services we provide.
 
Q: My departure is no longer showing on the website has it being cancelled?
 
There are two reasons for your tour no longer featuring on the website, it may have been closed for new bookings while we work through the current situation, or due to advice from the Foreign & Commonwealth Office that tour date may have been suspended. If the latter is the case then a member of our team will be in touch with all those customers who have been impacted by the suspension as soon as possible. We thank you for your ongoing patience and understanding.
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