Here at JYHQ we say that we listen to our customers and value your comments and feedback. Sometimes actions speak louder than words….

As you know, earlier this week, a change in corporate policy meant that we were no longer able to share with you group sizes and male/female ratios. The reason behind this, in short, is that it is commercially sensitive information and should never really have been given out. We knew that these details helped some of you to make a decision, give you an idea of who you’d be travelling with, and start planning other elements of your holiday.  What we hadn’t realised is how much some of this information you relied on for your decision and in some cases, the expectation and enjoyment in the lead up to your holiday.

As promised, we have monitored your comments posted here on the community and I am delighted to announce that this policy has been reversed. As such, we will continue to share the finer details of your holiday.

I promise you that we are as passionate about your holidays as you are, we want to make sure that you get the experience of a lifetime when you travel with us, and that experience starts from when you first contact us, whether here on the community, online or picking up the phone and talking to us. Whilst we have our reservations about sharing this information, you are our customers, and you come first.

Kindest regards

Julia

Have a good weekend...

Best wishes,

Bob

That reversal deserves three cheers!

Sylvia

As there are a few threads regarding this I wanted to put the following statement in a new thread in case it got missed...

Here at JYHQ we say that we listen to our customers and value your comments and feedback. Sometimes actions speak louder than words….

 

As you know, earlier this week, a change in corporate policy meant that we were no longer able to share with you group sizes and male/female ratios. The reason behind this, in short, is that it is commercially sensitive information and should never really have been given out. We knew that these details helped some of you to make a decision, give you an idea of who you’d be travelling with, and start planning other elements of your holiday.  What we hadn’t realised is how much some of this information you relied on for your decision and in some cases, the expectation and enjoyment in the lead up to your holiday.

 

As promised, we have monitored your comments posted here on the community and I am delighted to announce that this policy has been reversed. As such, we will continue to share the finer details of your holiday.

 

I promise you that we are as passionate about your holidays as you are, we want to make sure that you get the experience of a lifetime when you travel with us, and that experience starts from when you first contact us, whether here on the community, online or picking up the phone and talking to us. Whilst we have our reservations about sharing this information, you are our customers, and you come first.

Kindest regards

Julia

Great news, thanks Julia

all the best

Dave

Looking forward to my Christmas trip with you, am so excited ..   😉

I missed out on this announcement completely.  But, I see that I don't need to worry about it anymore!  🙂

Regards

Sylvia

As there are a few threads regarding this I wanted to put the following statement in a new thread in case it got missed...

Here at JYHQ we say that we listen to our customers and value your comments and feedback. Sometimes actions speak louder than words….

 

As you know, earlier this week, a change in corporate policy meant that we were no longer able to share with you group sizes and male/female ratios. The reason behind this, in short, is that it is commercially sensitive information and should never really have been given out. We knew that these details helped some of you to make a decision, give you an idea of who you’d be travelling with, and start planning other elements of your holiday.  What we hadn’t realised is how much some of this information you relied on for your decision and in some cases, the expectation and enjoyment in the lead up to your holiday.

 

As promised, we have monitored your comments posted here on the community and I am delighted to announce that this policy has been reversed. As such, we will continue to share the finer details of your holiday.

 

I promise you that we are as passionate about your holidays as you are, we want to make sure that you get the experience of a lifetime when you travel with us, and that experience starts from when you first contact us, whether here on the community, online or picking up the phone and talking to us. Whilst we have our reservations about sharing this information, you are our customers, and you come first.

Kindest regards

Julia

Thank you so much Julia!

When I rang earlier, the lovely lady at the end of the line told me the age range, size and ratio of men to wome, was a relief, as i was worried I was one of the youngest in my first trip, but wasnt so, great news thank you.

Holly