Returning from Laos earlier this year, I was indeed asked for my e-ticket, as my passport didn’t show on the passenger list. After some anxious minutes, the booking was found. It seems I had been booked as Mr not Mrs, and that confused the checkin operators. I was only able to travel because my travelling companions confirmed I was in their group. If I had been sent an e-ticket I would have spotted this very major error before leaving the UK, and the mistake could have been rectified. This holiday involved 5 flights: I could have been denied boarding at any one of them. Surely it would be sensible to continue to issue e-tickets for long haul flights. I reported this to customer services on my return, 19. February, but have had no response. Yet another instance of the inaccuracies and errors in the paperwork for this tour. JY back office need to up their game.
