Hi Jonah,
Here's the process we use for visas, which I hope is helpful:
If you are travelling to a country that requires a visa, a visa fact sheet is produced with your confirmation invoice, outlining the requirements and what will happen next.
If you choose to use our visa service the following process is in place:
If customers have opted to have their documents by post the visa info pack goes out with their 15 week holiday info.
If customers have opted to have their documents by email, the visa info pack is emailed at 10 weeks before departure.
Those customers that wish to obtain their own visa, we ask to call us to let us know. We then don’t send out any visa info, as they are not using our service.
Thanks,
Vickie