Hi Sue,
As this was a new tour this year, there has only been one departure so far.
I had a quick look around the time the group returned on Feefo (independant review site) to see if they'd managed to capture any reviews of this tour and found the following....
Service rating [GOOD]: I found that most of my enquiries were answered immediately but my query regarding the cost of an upgrade took some time. I was surprised as this information has always been immediate in the past.
Product [GOOD]: My reply would have been excellent had it not been for the an standard coach which we had for the journey from Chicago to New Orleans. The air conditioning was inadequate and the coach was not very clean despite the efforts of the driver and tour manager.
Service rating [GOOD]: A very good service which provided everything I asked for.
Product [EXCELLENT]: A wonderful holiday with just the right amount of tours and free time. Only down side was the poor quality of the coach provided.
Service rating [GOOD]: booking not a problem but when requested cost of flight to london was given two different prices on two occasions.
Product [GOOD]: holiday itinerary v good only downside tour bus air conditioning was not working correctly for most of the tour. Tour rep very knowledgeable but i felt he was only just doing his job and no more, in the past reps have gone over and above their remit to make the holiday as enjoyable as possible.
Service rating [GOOD]: As I was booking from Dublin there was a slight blip regarding flights from Dublin. When this came to light however it was sorted out and all went smoothly from there.
Product [EXCELLENT]: Fantastic holiday with wonderful memories. Had a ball! Could have done with an extra day (or two)!!
Kindest regards,
Julia
