I have just heard that the Executive Lounge at Heathrow [/font][/size]for the above trip is no longer available. Can you please tell me who the Tour Manager for this trip will be and if we will be met at the airport prior to the flight?

Many thanks

Marie

Your tour manager will be Jaqueline O'Donoghue and she will meet you at check-in as she is flying out with you.

The lounge at Terminal 4 isn't available at the moment (and Terminal 5 doesn't have one), so if you are flying from one of those terminals you won't have lounge access. Lounges at Terminals 1,2 and 3 are available as usual.

I think your terminal is Terminal 4 so you won't have lounge access. If so, you will be eligible for a compensation payment.

To find out which terminal you are flying from, click on this link and enter your airline and destination airport - it's very useful:

http://www.heathrowairport.com/portal/page/Heathrow%5EGeneral%5EFlight+information%5EWhich+terminal?/ 

Kind regards,

Olly, your editor