mikew
  • (Member) (Topic Starter)
(Member) (Topic Starter)
Hi Mildred and Julia,

I'm writing this in this section because I can't access the 'Ask your Editor' section of the community, other than the latest thread shown on the RHS of the screen. If I click on 'Ask your Editor' on my iPad, I get returned to the home page - this doesn't happen with the other sections. I can access 'Ask your Editor' on my laptop, but that keeps crashing so I can't reply to any threads in this section  (except the latest one on my iPad) or start any new ones.

Anyway, the reason I am writing is in response to a thread by SarahS on the 'Shores of Cape Cod & New England' holiday. In her message she says that she would be interested in the tour if there was more time spent in Boston. I made this same point to JY some time ago, and it seems a strange oversight by the holiday creators not to have built in more time in Boston, either by extending the length of the main tour or by offering an add-on.

Could you please pass on my comment to your product team as I would be very interested in this holiday if a few days in Boston could be added.

Many thanks

Mike

ps: My problems with 'Ask your Editor' only began after the website went down, and was subsequently 'rebooted', around the time of the G Adventures take-over. Maybe your IT team could investigate. I can't believe I'm the only person having this problem.

Julia
  • (Member)
(Member)
Hi Mike,

Sorry to hear that you are experiencing some issues with the community - I have registered this "bug" with the web team to see if they can investigate (I may be asked to get some more information from you, but I don't know what that may be so you may hear from me again)

I have passed on your comments regarding Boston to my colleague in the product team for more consideration.

Kindest regards,

Julia

mikew
  • (Member) (Topic Starter)
(Member) (Topic Starter)
Hi Julia,

Many thanks for your quick response and for registering my comments, I really appreciate it.

Cheers

Mike

ElsieT
(Member)
Hi Mike. 

I have exactly the same problem. If I try to go to the Ask the Editor on my laptop I end up on the Home page of the main website. I can only get on ask the editor on my tablet.

It happened at the same time as your problem. 

Elsie

Julia
  • (Member)
(Member)
Thanks for letting us know Elsie, I'll let the web team know that Mike is not alone!

Kindest regards,

Julia

mikew
  • (Member) (Topic Starter)
(Member) (Topic Starter)
Ah-ha Elsie, I feel SO much better knowing that I'm not alone! Here's hoping that the IT boffins at JY can work their magic and correct the fault.

Cheers

Mike

nixon
  • (Member)
(Member)
For the record I have no problem on my iPad, or iPhone.

Cindy

mikew
  • (Member) (Topic Starter)
(Member) (Topic Starter)
Hi Julia,

Just to let you know that I now have access to 'Ask your Editor' on my iPad. So, I now have access to all sections of the community page. Many thanks to the IT team for sorting this out for me...whatever they've done it seems to have worked!

Cheers

Mike