I saw that review too Jonah, and I spoke to a couple of Saga customers in the hotel who certainly weren't happy with their situation.
It boils down to this in my humble opinion. The hotel is in a stunning location, the rooms themselves although they need good refurbishment are okay, but the hotel itself is trying to cater for too many people in a too small area, a too small lounge and dining room area that needs a big overhaul, a pool bar that shouldn't be serving only all inclusive customers, and a main bar area that should be open longer hours, and have more staff on to cope. The hotel needs to consider, again in my humble opinion, whether it becomes totally all inclusive, or should not be treating half board customers as second class citizens, get cash tills into its' pool area bar, and train staff to use them.
The itinerary for the holiday itself is fine, although I agree, the salt pans are not necessary, but it would be a shame for Ston to be dropped altogether. Mostar does need to be dropped from the last day, and moved to a day mid week because of the long travelling, and the rushing around to get to the meal in Dubrovnik.
A lovely holiday in a stunning location. I would love to go back to do a bit more independent travelling, and I totally hope that everyone who is going this year enjoys themselves. 😛