I have received my luggage labels though the post today but the promised airport lounge pass was not included. I called this morning to ask and was told I would get an answer by email so I didn't need to hang on. No email received by end of the afternoon, so I called again. I was then told this was being handled by another department and she'd get in touch with them. I asked whether the lounge pass could be emailed to me or whether it would have to be sent through the post. She didn't know.
I wasn't going to raise this on the forum but it's quite unsatisfactory. Surely this is a simple matter for JY to resolve?
My trip is Walking in Nepal, departing Nov 7 2019.
