Hi Julie, I note from the Just You website that holiday makers are met at all UK airports and think I read that meeting is in a lounge. However in my final documents for Experiencing South Africa there is no mention of this so can you clarify please, thank you Harry

I recommend trying to meet fellow travellers in the lounge first. I found it very helpful for the India trip I have just come back from. Food and drink is provided. A Just You Rep. was there to meet us before we got into the lounge though.

Just You provides vouchers for the lounge when you are doing a long haul holiday. You do not get one for short haul trips, but am sure you can access the lounge by paying for it yourself.

Regards

Jaya

Hi Julie, I note from the Just You website that holiday makers are met at all UK airports and think I read that meeting is in a lounge. However in my final documents for Experiencing South Africa there is no mention of this so can you clarify please, thank you Harry

Hi Harry

On long haul trips where a lounge is provided you usually get a voucher included in your final paperwork. If you don’t have this it would be worth chasing up. For my last trip we used the Aspire lounge at Heathrow T5. There’s usually a free bar and a buffet provided. If you don’t spot your fellow travellers in the lounge you should see them at the gate before boarding.  I’ve never seen a JY rep in the departure area but could be a timing issue.

Hi Harry,

Your Just You reps will be at the check-in desks, keep an eye out for their Just You cards to spot them. They will look out for your luggage tags as well.

There is a lounge only for Just You customers which you can use if you wish. Not everyone does, but you can go there to meet your fellow travellers, once you've checked in.

Many thanks,

Vickie

Hi Vickie

Are the lounges just for long haul travellers?

Thanks

Your Just You reps will be at the check-in desks, keep an eye out for their Just You cards to spot them. They will look out for your luggage tags as well.

There is a lounge only for Just You customers which you can use if you wish. Not everyone does, but you can go there to meet your fellow travellers, once you've checked in.

Many thanks,

Vickie