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Thanks for your help Julia.

Regds

Jim

Hi Jim,

I was going to let you know that I have passed your booking reference on to our customer service team and some one would be in touch. But, I understand they have spoken to you before I had a chance to reply - I hope they were able to answer your question.

Kindest regards,

Julia

'Julia' wrote:

Hi Jim,

Would you be able to send me your booking reference and I will look in to this for you.

Kindest regards

Julia

Hi Julia,

I am on the Cambodia & Mekong Delta trip leaving on Oct 27th. My Booking Reference is A*******.

Regds

Jim

I know the Sky Team which includes Delta and Air France have a Executive Lounge at Terminal 4 because I used it last October, but I am not aware of any other there.
Hi Jim,

Would you be able to send me your booking reference and I will look in to this for you.

Kindest regards

Julia

Hi Julia,

I see from my documentation that I will be flying from Terminal 4. The last time I used it the executive lounge was closed and Just You gave me a £15 refund.

Is the lounge still closed? If it is, will I get a refund?

Regds

Jim