Hi Paula

I'm sorry your message wasn't answered. I've been away so it could be that one of my colleagues forgot to answer you.

To answer your question, most of our holidays use 'e-tickets' now, so you will only have to show your reference number and passport at check-in. This will be different to the booking reference you have with us. Let me know if you can't find your flight reference number.

Kind regards

Olly, your editor

:s, hi olly, i have recieved my holiday package as im going nxt wk but their r no tickets in, is it rite that its all done by computer now and that i just have to hand my letter in at checkout. pls could you get back to me asap as you have not responded to my last post. thanks paula x