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[quote=Mike A;527684]Vickie - the 'glitch' you speak of doesn't explain why your JY and Travelsphere reps didn't have ANY brouchures whatsoever to hand out at the Destinations Exhibition at London Olympia yesterday. All the other companies there id, and there were hundreds of them.  However, it was great to see Sharon Henry, our TM from the Florida trip in November 2017, again and we hugged for ages as it was such a unexpected pleasure to see her again.  I did not mention the discontent I and many others on this forum have about not only about the brochures, but the cut backs on meals and the remote hotels you are using lately, together with not being able to check in on line, but I would suggest that if you want to keep wonderful TM's like Sharon,(who has been with you for 30 years), on board, you should stop exposing them to complaints which are not your fault and bring your service back to what it was before it was taken over by the Canadian company 2 years ago, who just seem to want to make money without giving a quality service.  You may have found my comments about the cheap,flimsy, pink luggage labels you have been sending out recently, but they just reflect the recent quality of service from JY as opposed to when they were sturdy in grey and green!.[/quote]

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Last 10 Posts (In reverse order)

I was determined not to say another word re the missing books BUT cannot resist ........... I now have 3 Europes and and 1 Worldwide!!

'SarahS' wrote:
I’m still waiting for the European brochure. What a mess. After all the problems with my upcoming trip, I will likely take my business elsewhere.

I agree with you, I had several problems in Croatia last year on my trip. Still no brochure, I give up, I will take my business elsewhere.

Hi Stella,

Yes, all customers - both UK and overseas should receive a welcome home letter and loyalty voucher.

Please let me know if you have not had one and I will look into this.

Many thanks,

Vickie

Hi Elaine,

Our welcome home letters and questionnaires are sent out using a different system, hence why you still received your other documents.

I hope this explains and the refund goes some way to apologise for the inconvenience.

Many thanks,

Vickie

HI Vickie

Please can you confirm whether clients resident overseas will receive a satisfaction survey form and the loyalty voucher?

Best wishes

Stella

Very surprised to hear that because i always got my travel wallets to that incorrect address i think i smell a rat

Elaine :huh:

Hi Elaine,

Sorry for the delay, we were just looking into why you hadn't had your welcome home letter and loyalty voucher.

Unfortunately it appears your address was slightly incorrect on our system, which meant your letters did not arrive.

We have now corrected your address, and by way of apology we are refunding you £100 from your most recent booking, which will go back on the card that you paid the balance with.

You will receive a welcome home letter and a loyalty voucher when you return from your next trip with us 🙂

Many thanks,

Vickie

Hi Vickie

Really dont understand why there is any delay answering when it says very clearly on you site and in your brochure that loyalty is rewarded

Elaine

Hi Elaine,

Apologies for the delay, we're just looking into this and I will get back to you.

Many thanks,

Vickie

i guess im not getting an answer to my questions

Elaine

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