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Hi Russel,

Sorry to hear this happened. You would need to contact the airline directly to discuss compensation.

We can call you to explain how this procedure works if you would like some advice?

Many thanks,

Vickie

Our flight was delayed by 5 hours at the departure from Spain to Tenerife. Also, we arrived 4.5 hours later at our destination? What should I do? am I eligible for any compensation?

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