Very interesting reply. I don't think you've grasped the point of what Julie was saying. I had an absolutely dreadful room in Omarama on my New Zealand tour last February. My pillows were stained and the duvet was very old, the bathroom was covered in dead flies and the floor was sticky... I took my bedding to reception and they were very apologetic.... and eventually changed my bedding along with 6 other rooms for people in our group. When we talked to our tour manager we were told that it was because "students" were changing the rooms and leave it with her... (Like that was our problem.. what a red herring...) Despite her telling another member or our group she would see me that evening, she didn't and I spent the night in a filthy room. I looked in several other rooms of our group and they were fine. I just got a bad one. Next morning (when nothing could be done!) the TM asked if everything was alright and of course as we were leaving nothing could be done..... lots of photos were taken but to be honest she should have sorted the problem the night before. ;..... and as with other trips we had a long explanation of why it was and we were given wine at our meal on the last evenings. So you can tell the TM but sometimes nothing happens.... if it happened again I would ring the office back in London. It really was a dreadful room in a dreadful hotel.
