I've raised this with the data team as I can't see a reason on your record why you wouldn't be sent a brochure.

Kindest regards,

Julia

I received my brochure at the end of last week but only after I requested it through the website. After reading a number of comments regarding the new tours on the community page, it seems that people were in receipt of brochures sometime prior to that, so can you check that I'm still on your mailing list please?

Perhaps I'm one of those people who have had multiple instructions against their name (although I can't think why that should be the case) but I would like to remain on your mailing list.

Many thanks and welcome back!

Mike

Hi Sylvia,

I'm sorry to hear that you haven't received your brochure. As I know we've had some problems in the past I spoke to my colleague who has confirmed that you were on this list this time. She was surprised that you hadn't received your copy yet.

We've noticed that you requested one via the website this morning - please can you let me know if you get this in the next couple of days.

Kindest regards,

Julia

Hi Julia

I've now received my copy of the brochure. I'm so looking forward to reading it and deciding where I want to go, this despite being laid up with an injured ankle! Well, at least I can dream....

Thanks for your assistance

Sylvia

Regards

Helen

It should be live on the website in the next few days. It has been loaded in to the website database but we are having problems pulling through the departure dates from the reservations system for this trip at the moment... the team are working on it.

Kindest regards,

Julia

Thanks ...............

I'm sorry to hear that you haven't received your brochure. As I know we've had some problems in the past I spoke to my colleague who has confirmed that you were on this list this time. She was surprised that you hadn't received your copy yet.

We've noticed that you requested one via the website this morning - please can you let me know if you get this in the next couple of days.

Kindest regards,

Julia

I appear to have dropped off the mailing list too as I've not received the new brochure...

Regards

Sylvia

:huh:

Hi Tim,

I hadn't received the new JustYou brochure either but I requested the brochure on the website and have now received it. Could you please check if there is a reason why a new brochure wasn't sent as I normally get both the Travelsphere and JustYou brochures without needing to request them.

Regds

Jim

Hi Jim, again it was a case of multiple records on the system, one with an opt out for mailings which overrode any opt ins. This has now been amended so you will receive subsequent mailings for both Just You and Travelsphere.

Thanks,

Tim

lesley07, turnke, sallyc, zztop27, DavidG - you should all now receive brochures shortly.

Angie S - our system shows that you were sent a Travelsphere brochure, so its a little strange that you have not received this. Another Travelsphere brochure and a Just You brochure are on their way to you too.

Thanks,

Tim

Hi Tim

Just to let you know I received the brochure this morning.

Thanks very much for your help

Keith