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[quote=Hils;525536][quote='nixon' pid='251792' dateline='1405676326']
How does the expression go, something like this.

You can please some of the people some of the time,
But you can't  please all the people all of the time.

I don't worry about the tours I don't want to go on, there are some fantastic tours in this new brochure but they are not for me, the same as full on sightseeing tours I do are not for others

Cindy
[/quote]

Well said Cindy!  As you can see from my interview with JY (News section Home page under February "Go and see the world....") I am very much committed to booking nearly all my holidays with JY - I have now done 12, with 2 more booked for this year. In order to see as much of a country as possible in a limited time, it does necessitate a certain amount of time travelling by trains, planes & automobiles - this particularly applies to Long Haul tours. I actually don't mind all this travelling as you see so much of the country, which is one of the main reasons I book with JY. As long as JY continue to do these wonderful tours, I will continue to book them. I appreciate that JY's customer profile has changed quite a bit over the last couple of years (is definitely attracting younger travellers - not a bad thing) and the younger element want different types of holidays. Hopefully JY will be able to keep us all happy!

Cheers,
Hils[/quote]

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Last 10 Posts (In reverse order)

Hi Mike,

I've raised this with the data team as I can't see a reason on your record why you wouldn't be sent a brochure.

Kindest regards,

Julia

Hi Julia,

I received my brochure at the end of last week but only after I requested it through the website. After reading a number of comments regarding the new tours on the community page, it seems that people were in receipt of brochures sometime prior to that, so can you check that I'm still on your mailing list please?

Perhaps I'm one of those people who have had multiple instructions against their name (although I can't think why that should be the case) but I would like to remain on your mailing list.

Many thanks and welcome back!

Mike

'Julia' wrote:
Hi Sylvia,
I'm sorry to hear that you haven't received your brochure. As I know we've had some problems in the past I spoke to my colleague who has confirmed that you were on this list this time. She was surprised that you hadn't received your copy yet.
We've noticed that you requested one via the website this morning - please can you let me know if you get this in the next couple of days.
Kindest regards,
Julia

Hi Julia

I've now received my copy of the brochure. I'm so looking forward to reading it and deciding where I want to go, this despite being laid up with an injured ankle! Well, at least I can dream....

Thanks for your assistance

Sylvia

I will be travelling on my 10th 'Just You' holiday tomorrow, have a holiday booked for next year, and still I have had to request a copy of the new brochure on the website, even though I have never opted out, and also had to contact Julia for a copy of the May brochure. I was told then that I would receive all future mailings. It would appear that there are quite a few people who have not received the new brochure. Surely regular travellers should automatically receive any new mailings.

Regards

Helen

Hi zztop27

It should be live on the website in the next few days. It has been loaded in to the website database but we are having problems pulling through the departure dates from the reservations system for this trip at the moment... the team are working on it.

Kindest regards,

Julia

Hi Julia. Got the brochure yesterday and it includes Japan - great stuff. Can't find Japan on the web site yet to book - will the site be updated to include Japan for online booking.

Thanks ...............

Hi Sylvia,

I'm sorry to hear that you haven't received your brochure. As I know we've had some problems in the past I spoke to my colleague who has confirmed that you were on this list this time. She was surprised that you hadn't received your copy yet.

We've noticed that you requested one via the website this morning - please can you let me know if you get this in the next couple of days.

Kindest regards,

Julia

Hi Tim

I appear to have dropped off the mailing list too as I've not received the new brochure...

Regards

Sylvia

:huh:

'JimS' wrote:
Hi Tim,
I hadn't received the new JustYou brochure either but I requested the brochure on the website and have now received it. Could you please check if there is a reason why a new brochure wasn't sent as I normally get both the Travelsphere and JustYou brochures without needing to request them.
Regds
Jim

Hi Jim, again it was a case of multiple records on the system, one with an opt out for mailings which overrode any opt ins. This has now been amended so you will receive subsequent mailings for both Just You and Travelsphere.

Thanks,

Tim

'Tim' wrote:
lesley07, turnke, sallyc, zztop27, DavidG - you should all now receive brochures shortly.
Angie S - our system shows that you were sent a Travelsphere brochure, so its a little strange that you have not received this. Another Travelsphere brochure and a Just You brochure are on their way to you too.
Thanks,
Tim

Hi Tim

Just to let you know I received the brochure this morning.

Thanks very much for your help

Keith

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