Many thanks

Thanks Julia,

Tried this but it tells me it is unable to retrieve my booking.

Sandra

Hi Sandra,

Would you be able to send me a copy of your booking reference number, and we can look into this for you.

Kindest regards,

Julia

how would you like me to send them, I can email them if you tell me where to send them.

Thanks

Sandra

Hi Angee,

Sorry to hear you are still experiencing some issues. Would you be able to share one of your booking reference numbers with me (you can email this to jmorton@justyou.co.uk) and I can get the team to investigate.

Kindest regards,

Julia

I've emailed you- thanks

Angee

Thanks Julia,

Tried this but it tells me it is unable to retrieve my booking.

Sandra

Hi Sandra,

Would you be able to send me a copy of your booking reference number, and we can look into this for you.

Kindest regards,

Julia

Sorry to hear you are still experiencing some issues. Would you be able to share one of your booking reference numbers with me (you can email this to jmorton@justyou.co.uk) and I can get the team to investigate.

Kindest regards,

Julia

I used to manage perfectly well with the old page so I don't think it's me.

Julia- I do have lots of previous bookings and an upcoming; can you let me know if the site should be running for everyone now? Any advice for me?

Thanks

Angee

Hi

I can now get into manage my bookings but it tells me that I have no upcoming bookings. 

This is incorrect as I have two booked, ref A****** and A******. Are these still in the process of being added. 

Thanks

Sandra

Hi Sandra,

You are able to add any missing bookings to your account if they haven't shown automatically by clicking on the 'Add Holiday by Reference' button.

Kindest regards,

Julia

Thanks Julia,

Tried this but it tells me it is unable to retrieve my booking.

Sandra

Regards

Hi

I can now get into manage my bookings but it tells me that I have no upcoming bookings. 

This is incorrect as I have two booked, ref A****** and A******. Are these still in the process of being added. 

Thanks

Sandra

Hi Sandra,

You are able to add any missing bookings to your account if they haven't shown automatically by clicking on the 'Add Holiday by Reference' button.

Kindest regards,

Julia

Hi

I noticed last night that everything looked like it had been resolved - I had a quick look and all my previous and upcoming trips were showing.

I've logged back on this morning to pay some money toward my trip in November this year and it is not showing anymore  -  I've tried 'Add a Holiday by Reference' but get a message stating 'Your booking could not be retrieved'.

(Reference is A*****)

Thanks

Paula

Hi Paula,

I've had a quick chat to IT, I've dropped you a quick email regarding this latest issue.

Kindest regards,

Julia