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Hi Gill,

Sorry to hear this. Yes, you can go online and check in, booking reference: CTWPYC.

Many thanks,

Vickie

After unsuccessfully trying for 4 working days to get a response from customer services (being in a queue waiting for the phone to be answered) and sending an email I just have a small query which I hope you can answer.

I have booked premium with Virgin on the trip. Can I check in online and if so can you give me the booking reference because the reference on your paperwork says VS ALLOC. Or no because it is a group booking. I’m sure others in premium will want to know too.

Thank you

Gill

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