Hello Vickie,
I tried to book the Chile, Argentina, Brazil tour for November few mins ago. I couldn’t complete the process due to some error. I am sure I read a thread about this last week, so I guess the problem is not resolved yet.
This tour will be my 6th JY tour. Every time I do the online booking and fill in my medical detail also mentioning that I am profound deaf, the payment is not taken. I get phone calls which I find very frustrating. I would have thought you would have a record for the regular customers’ medical conditions and dietary requirements - until we let you know about the changes. An email sent to me would solve this problem, but that never happened.
When I send an email to the customers dept, never get a response. I ask my daughter or d-in-law to call on my behalf, they always say that the person at the other end was rude and abrupt. The tour managers never had the information that I am deaf, I let them know. I find the whole process quite frustrating as there is no provision for people like me to contact you, except via this forum, but I can’t write any personal details here. It takes away the joy of booking my holiday, as it is the first exciting step towards the holiday.
I would like to request that from now on whenever I book a holiday, please contact me through email regarding my medical condition, not through a phone call.
I apologise for ranting, but my first holiday was in March 2015, and nothing has changed at your end yet.
Regards.
Dyuti
