This entire brochure release seems to be a real customer relations fiasco - something that, I’m sorry to say, one can guarantee JY to do every now and then. Just when you think everything is running smoothly, someone decides to split the European and Worldwide destinations and then make a total dogs dinner out of the brochure release!

I do feel sorry for Vickie having to deal with all of these complaints. I myself haven’t received the European brochure, but unless there’s something new in it I can look online for 2019-20 dates. That doesn’t mean I wouldn’t have liked one though, so I just don’t understand why JY have decided to ‘fix’ something that wasn’t broken in the first place!

I’d also concur with Gill’s remark about receiving brochures from JY competitors, which have arrived in an extremely timely manner.

Mike

Following my earlier rant about the brochures I can confirm that I have now received the 2 TS brochures but still waiting for the worldwide JS one......

Gill

This entire brochure release seems to be a real customer relations fiasco - something that, I’m sorry to say, one can guarantee JY to do every now and then. Just when you think everything is running smoothly, someone decides to split the European and Worldwide destinations and then make a total dogs dinner out of the brochure release!

I do feel sorry for Vickie having to deal with all of these complaints. I myself haven’t received the European brochure, but unless there’s something new in it I can look online for 2019-20 dates. That doesn’t mean I wouldn’t have liked one though, so I just don’t understand why JY have decided to ‘fix’ something that wasn’t broken in the first place!

I’d also concur with Gill’s remark about receiving brochures from JY competitors, which have arrived in an extremely timely manner.

Mike

Hi Gill,

Sorry to hear this. I have asked our team to look into this and make sure you receive all brochures that you have requested, as soon as possible.

Many thanks,

Vickie

After booking over 35 holidays with you over the last 8 years I thought I would automatically receive the brochures.  No luck.  So I filled in the online request for Europe and Worldwide.

Well only the Europe one was delivered so I filled in yet another online request for Worldwide over 7 days ago.  Still waiting.......

On the same day I requested both brochures from TS as I had taken 2 long hauls last year with them. Again still waiting.....

Really disappointed.  On a positive note though I am enjoying receiving the brochures almost within 48 hours from your rival companies.

Gill