I have done tours where the JY Manager leaves us at the airport as they have to go on somewhere else.
I have also had the tour manager leave with the main party while I have done a add on. With Kenya JY did arrange for those on the add on to get to the airport, when I did a add on in New York the group had to source and fund the taxi ride back to JFK airport we were not impressed.
I have had JY Managers meet me at the destination airport and also travel from departure.
I always feel safer with a JY Manager being with me at the start and also at the end..
There was a USA tour a few years ago when we were checking in to come home there was a shortage of seats and some had been bumped off, I have no idea what would have happened if the JY Manager was not with us, she really did come into her own and get things sorted, but if she hadn’t there would have been many distressed clients,
As for calling the tour manager if there is a problem on over 12 tours across the world only 1 JY TM has given her MB number out. Also the other issue is not all MB work abroad or people don’t know how to use them correctly so that’s when panic comes in
Just my experiences
Cindy