Hi Chris,

I'm heading on a JY holiday in a couple of weeks which uses Ryanair - so we have to check in online.  With my luggage labels, JY sent a notice in a large font telling us we needed to do this and giving us the email address they use when booking the flights, to enable us to do this.  Our booking reference, beginning with "A" is part of the address used.  It was very simple to do this and I now have my boarding passes for both flights.

Best wishes,

Bob 

PS many airlines, especially those doing long haul, will still let you check in at the airport and this is JY's preferred method, for those flights

So as I understand it, airlines now require the passengers to check in online. As many tours with Just You are group bookings, this makes it impossible for the individual customers to do this, hence the problems at this particular airport.

This is only going to become a more regular problem going forward.

Either the flight bookings are changed from group to individual (which will mean holidays will get more expensive) so we can book in ourselves before reaching the airport, or Just You check us all in advance of reaching the airport and hands us our boarding passes when we get there and by the TM at the hotel on the return leg. .

Regards

Chris

Airlines are getting a bit 'greedy' by overbooking. At the end of a hectic tour, all one wants to do is get back home and if one finds that there are no seats left when they check-in, then this would come as a massive shock. If Airlines have taken your money for a particular flight, then they should be forced to make sure you get on that flight. With Just You we pay the balance of the holiday way in advance so our seats should be secure than those who book the flight at the last minute!

Regards

Jaya

Hi Stu and others,

I've been on a number of tours when the tour manager has not flown home with the group - this could be because they are escorting those on an add-on or if they are meeting another group.  In those situations, the local guide has stayed with the group and helped them check-in and ensured everything has been all right.  It sounds like this isn't happening in all situations, but this needs to be company policy.  The attitude many airlines have towards their customers can be pretty appalling these days and the assurance of having assistance at check-in, when there may be possible issues with either the booking or the threat of being "bumped," is invaluable.

I also agree with Cindy - all tour managers should give us their mobile number in case of emergency.  It's been my experience that only a handful of them have done this.  There is also not a lot the duty office can do, from a distance of thousands of miles, if the airline refuse to check somebody in.

All the best,

Bob

I have done tours where the JY Manager leaves us at the airport as they have to go on somewhere else.

I have also had the tour manager leave with the main party while I have done a add on. With Kenya JY did arrange for those on the add on to get to the airport, when I did a add on in New York the group had to source and fund the taxi ride back to JFK airport we were not impressed.

I have had JY Managers meet me at the destination airport and also travel from departure.

I always feel safer with a JY Manager being with me at the start and also at the end..

There was a USA tour a few years ago when we were checking in to come home there was a shortage of seats and some had been bumped off, I have no idea what would have happened if the JY Manager was not with us, she really did come into her own and get things sorted, but if she hadn’t there would have been many distressed clients,

As for calling the tour manager if there is a problem on over 12 tours across the world only 1 JY TM has given her MB number out. Also the other issue is not all MB work abroad or people don’t know how to use them correctly so that’s when panic comes in

Just my experiences

Cindy

I think just you and Travelsphere have to rethink their policy of not allowing customers to check in online.

It is the norm to do so with most airlines now.

The reason given by JY and Travelsphere is that we cannot do so because it is a group booking.

However other companies I travel with on group escorted tours give us codes so we can check in online.

Come on JY and Travelsphere....... catch up !

Hi Stu,

In most cases, a Tour Manager will be at the airport to ensure all main tour passengers are checked in. However, in some cases the Tour Manager has to accompany the add-on passengers who are travelling earlier. If there are any issues at check-in, customers can call the Tour Manager or if they’re not available, the Duty Office, if any help is required.

Thanks,

Vickie

It's all more than a bit alarming to me, given the way JY push that you are taken care of.

Can I ask a question please :-

"Are JY happy for the tour manager to depart to deal with the customers going on an extension, BEFORE checking that the people flying home are checked in and sorted out ?"

Hi,

“We Organise Everything”, mentioned in the Brochure is one of the reasons, I choose to book my holidays with JY!!. I understand this means also, that the seats on the flights to and from the destination is guaranteed too!?.

Please correct me if I am expecting too much, thanks.

Regards,

Drewpat.

This is very worrying and I think Just You will have to be careful as to which Airlines they use. Also, most of the time when you are on holiday, you may not even have access to a computer or a printer. Not everyone has up to date phones or tablets they can use to check online. If you are expected to check on line then Airlines should also let you check in for both outbound and inbound flights at the same time. What a distressing end to a nice holiday.

Kind regards

Jaya